Data Center Technician

Join our dynamic AWS team and become a critical guardian of global cloud infrastructure! You'll play a pivotal role in maintaining the heartbeat of the world's most innovative technology platform, ensuring seamless data center operations that power millions of businesses and services worldwide. Data Center Technician position involves in-depth hardware and network diagnostics followed by physical repair as well as participating in an on-call rotation. NOTE: Amazon does not sponsor for immigration, including for H-1B, TN, and other non-immigrant visas, for this role. NOTE: Lump sum stipend will be provided to eligible candidates who relocate for this position. Key Responsibilities * Performing server rack installations, hardware break-fix on various components, troubleshooting network issues, responding to operational incidents that impact service availability, and carrying out routine network, server hardware, and operating system repairs to contribute to the overall availability of AWS services * Serving as a primary contact point for both internal and external stakeholders, including engineers, software developers, vendors, and contractors * Performing on-call duties and participating in scheduled maintenance and change management activities * Contributing to documentation and process improvement initiatives based on your analysis of operational issues * Helping to interview, train and onboard new team members Physical Requirements * Lifting and moving material up to 40 pounds each * Working in cramped and/or elevated locations * Bending, lifting, stretching, and reaching * Standing and walking for up to 8+ hours a day * Ascending and descending ladders, stairs, and gangways safely and without limitation Work in an Industrial Environment * Work shifts longer than 8 hours to support 24/7 operations (covering both night and day shifts). * This role supports data centers in various operational stages. The position may be assigned to a facility still under

development, which could require travel to established locations for training until your designated site becomes fully operational. Essential Requirements * Ability to travel to or commute between data center locations as needed * Willingness to temporarily work at alternative sites during training periods or until assigned facility is operational * Travel frequency will vary based on business needs and operational status of assigned facility * Candidates must be able to travel over 50 miles or commute less than 50 miles to active data center sites as required by business needs A Day in the Life * Take ownership of technical issues brought by their customer base, engaging other teams when needed to drive resolution * Show a strong aptitude for troubleshooting and problem solving * Solve problems at their root and step back to understand the broader context * Maintain service level agreements through the implementation of proactive issue detection and reporting * Are biased to act in the absence of direction or support * Improve effectiveness through process innovation You will be required to work shift work that will include days/nights/weekends/holidays. About the Team Diverse Experiences AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying. Basic Qualifications * Work a flexible schedule including weekends, nights, and holidays * 18+ months of computer/server hardware troubleshooting or related IT experience * 18+ months of computer layer 1/2 networking experience (including troubleshooting and repair) Preferred Qualifications * Experience in a data center or other critical environment * Bachelor's degree or equivalent professional or military experience in an IT-related field (e.g., computer science, network engineering, etc.) * Industry standard certifications (CompTIA, CCENT, Network+) * Understanding of Linux or similar operating systems * Behavioral interviewing and hiring experience * Experience training and onboarding of new team members Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption

and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits. USA, MS, Canton - 26.00 - 47.00 USD hourly Important FAQs for current Government employees: https://www.amazon.jobs/en/faqs#faqs-for-us-government-employees #J-18808-Ljbffr