Informática

Stefanini

Municipality of Madrid, Spain

2 days ago

Role details

Contract type

Permanent contract

Employment type

Full-time (> 32 hours)

Working hours

Regular working hours

Languages

English

Job location

Remote

Municipality of Madrid, Spain

Tech stack

Microsoft Windows

Microsoft Active Directory

Desktop Computing

Microsoft Office

Networking Basics

Software Engineering

Extreme Programming (XP)

Laptops

Servicenow

Job description

Experienced IT Support Technician (2nd Line / Desk Side Support) based at our client's site. We're looking for a proactive, hands-on professional with solid networking and infrastructure support skills who can provide top-notch customer service and resolve tickets efficiently, and deliver smart hands support for on-site and remote issues. Responsibilities:

Provide 2nd line desk side support via walk-in Tech Hubs, on-site visits, or remote tools. Troubleshoot hardware / software issues on desktops, laptops, and mobile devices. Support networking, MS Office 365, Windows OS (XP to 11), and Active Directory tasks. Handle installation and upgrades of supported hardware / software. Collaborate with support centers and maintain accurate ServiceNow records. Apply networking basics and infrastructure support knowledge.