Centre Support Administrator

As a Centre Support Administrator, you'll be a key member of the Customer Engagement Team at Calshot Activities Centre. You'll manage group bookings from initial enquiry through to post-visit follow-up, ensuring a smooth and professional experience for all customers. Your role will be central to driving income, securing repeat business, and supporting the Centre's commercial performance.

This is a varied and rewarding role that combines customer service, administration, and financial responsibilities. You'll also contribute to the development of new business opportunities and help deliver strategic performance targets.

What you'll do:

• Act as the first point of contact for group booking enquiries
• Prepare quotes, process bookings, and manage customer communications
• Ensure timely payments and maintain accurate records
• Drive income generation and commercial targets
• Contribute to service improvements and system development
• Assist with financial processes including invoicing, procurement, and banking
• Support events, facilities, and wider Centre operations as needed, We are a Disability Confident Employer - committed to ensuring that our recruitment and selection process is inclusive and accessible.

Are you a confident communicator with a passion for customer service? Do you thrive in a fast-paced environment where your work directly contributes to commercial success that leads to rewarding experiences for customers? If so, we'd love to hear from you!, * Strong administrative and customer service experience

• Excellent communication and interpersonal skills
• Proficiency in Microsoft Office and booking systems
• Ability to manage multiple tasks and meet deadlines
• A proactive, flexible, and team-oriented approach

Hampshire County Council is also a flexible employer interested in making the most of your skills and offers a great work life balance. We invest in you through our internal development programmes and training and offer a competitive salary and benefits package.

Hampshire County Council is recognised nationally as one of the highest performing local authorities in the UK. A modern, forward-looking local authority, it offers a pleasant, supportive, and collaborative working environment.