Enterprise Renewals Manager

As an Enterprise Renewals Manager, you will be responsible for managing the end-to-end renewals process for our enterprise customer base. Your primary goal is to ensure timely renewals, secure long-term commitments, and maximize customer retention. Acting as a trusted advisor, you will engage directly with customers and partners, build strong relationships, and drive strategic renewal negotiations.

You will work closely with Sales, Customer Success, and Channel teams to deliver a seamless customer experience, proactively manage churn risks, and identify opportunities for expansion., * Lead the transition of XL+ customers (Direct and Channel) from perpetual licenses to subscription licensing with high retention rate and multi-year commitment, initiating outreach 75 days prior to maintenance expiration.

• Drive renewals for the PRTG Enterprise customer base by ensuring multi-year commitments and a high retention rate, starting engagement 120 days before subscription expiration.
• Manage and lead strategic price negotiations and handle objections to secure renewals and maximize customer retention.
• Own, schedule, and lead biweekly renewal review meetings with top-tier partners to maintain high GDR levels, support channel renewals, and address potential churn risks early.
• Build credibility and trust with customers by addressing questions, concerns, and feedback regarding products, services, and features.
• Act as a product expert and trusted advisor, presenting the value of PRTG and its roadmap to customers.
• Develop long-term customer relationships by understanding use cases, business goals, and desired outcomes.
• Identify and engage with key stakeholders, including C-level executives, to strengthen partnerships and decision-making alignment.
• Manage and grow a portfolio of enterprise accounts, ensuring customer satisfaction, retention, and expansion.
• Partner with the Enablement Team to develop and execute strategic adoption plans, maximizing product value for clients.
• Lead Quarterly Business Reviews (QBRs) and strategic meetings with stakeholders to assess needs and identify new opportunities.
• Ensure responsiveness and SLA adherence by proactively monitoring tickets and managing customer communications efficiently.
• Manage and prioritize own pipeline of renewal opportunities, maintaining accurate activity tracking in Salesforce (CRM).
• Collaborate cross-functionally to resolve customer concerns, streamline processes, and deliver solutions.
• Track and analyze customer health metrics (NPS, CSAT, etc.) and implement targeted strategies for improvement.
• Coordinate handovers with the New Logo Team to ensure smooth onboarding, adoption, and long-term success of new enterprise customers.
• Collaborate with Channel Account Managers (CAMs), Distribution Account Managers (DAMs), and internal teams to enable a seamless channel purchasing experience for end customers.

Do you have experience in Salesforce?, * You are an optimistic, positive, strong communicator looking to contiue their journey in enterprise tech renewals

• You have a deep interest in technology, and you love learning about new topics and using empathy to meet others' needs. You're also very organized and are passionate about achieve goals and hitting targets.

• Highly collaborative, proactive, curious self-starter

• Excellent English skills (both written and spoken). Additional languages advantageous.

• Strong communication and interpersonal skills, with excellent phone and email étiquette.

• Avid learner and extremely organized

• A clear communicator with effective problem solving skills

• Ability to build professional and trusting relationships with customers from all around the world

• Ability to manage multiple priorities and tasks simultaneously

• Experience with CRM systems preferred (e.g Salesforce, Hubspot)

Work from your home in Germany, our amazing office in Nürnberg, or somewhere in between. You choose how you work at Paessler.
Paessler has been in the market for 20 years. We are focused on long-term goals and are currently comprised of 300 employees. While we are based in Nürnberg (Germany), our main product PRTG is used by big and small companies from all around the globe.
Here at Paessler we are passionate about software and care about the people who build it. These people build PRTG, a network, cloud and IoT monitoring software product that is used and trusted by more than 500,000 users daily.
With you as a committed and long-term team player, we're looking to strengthen the team responsible for creating PRTG's new user interface with modern web technologies.