Senior Site Reliability Engineer

harden AWS infrastructure (EC2, ALB/NLB, WAF, IAM, CloudWatch) * Operate and evolve our EKS clusters powering Python-based AI services * Migrate existing services to Kubernetes using Terraform and Helm * Codify infrastructure with Terraform and manage host-level automation via Ansible * Build and improve CI/CD pipelines with GitHub Actions * Own observability efforts: Prometheus, Grafana, alerting, and on-call readiness * Support OS-level patching, certs, WAF rules, and general infra hygiene * Partner with engineers to guide best practices and drive platform reliability * Create clean, maintainable infrastructure documentation and playbooks * Occasionally support rare off-hours incidents (don't worry, really rare) What You'll Bring * 5+ years of experience managing Linux in production (Ubuntu, Amazon Linux) * Strong experience with Kubernetes (ideally EKS), Helm, and Terraform * Comfort with running and debugging Python workloads in containers * Solid understanding of

networking, IAM, and cloud security best practices * Hands-on Nginx experience (Ingress and reverse proxy setups) * Excellent communication skills; you can explain complex infra to devs clearly Nice To Have Skills * Strong Ansible skills beyond the basics * PostgreSQL or Amazon RDS tuning and operations experience * Deep understanding of observability tools (Prometheus, Grafana, Loki, etc.) * Familiarity with PHP production environments * Experience with TDD, CI/CD best practices, and agile development * Any previous SRE-like exposure such as building resilience, automation, or incident tooling What We Offer We care deeply about your growth, well-being, and comfort: * Comprehensive health insurance for both you and your family. * Professional development budget for conference tickets, online courses, and other relevant resources to help you grow. * Flexible benefits package to tailor perks that matters most for you. * Hybrid work and generous leave options to prioritize

Manychat is a leading Chat Marketing platform that helps businesses engage with their customers on Instagram, Facebook Messenger, WhatsApp, and Telegram.

Manychat is a Meta Official Business Partner, backed by top investors, including Bessemer Venture Partners.

More than one million companies choose Manychat to power their business-to-customer conversations, from small businesses to leading global brands. No matter the use case — generating leads, increasing engagement, providing 24/7 customer support, accepting payments, and beyond — Manychat helps businesses grow their ROI and revenue.

Manychat was founded in 2015 and currently has 200+ team members in five global offices — Barcelona, Amsterdam, Austin, Sao Paolo, Yerevan.

Manyсhat is a rich web application built with TypeScript, React Hooks and Redux Toolkit on the frontend side and PHP 8.1 and Python on the backend side. 

Manychat engineers prioritize both technology and user experience to deliver value to customers, striving to provide simple and reliable solutions.