Software Engineering Manager, Supporter Revenue

Join our team at the Guardian and be a part of a diverse and inclusive global organisation that delivers fearless, investigative journalism, and holds power to account. Our team of award-winning journalists, cutting-edge commercial professionals, and industry-leading digital experts are committed to making a difference and represent a wide range of backgrounds and perspectives. We offer a challenging and exciting environment for career development, with a focus on training, growth and fostering an inclusive culture.

We're looking for an Engineering Manager to work on our Supporter Revenue stream within the Product & Engineering department. The Supporter Revenue stream currently comprises 3 teams whose responsibilities align to guide readers through the Supporter lifecycle: from being encouraged to support whilst reading our journalism, to picking the best product for their needs from our portfolio, to providing their payment details, onboarding and transacting successfully, before experiencing an enriched digital experience or receiving their newspaper posted through the door a few weeks later.

Supporting those 3 teams is a Platform team that ensures the billing, payments, customer service and data processes run smoothly and efficiently. The tech stack comprises TypeScript, Scala and React-based web apps, hosted within AWS and Salesforce ServiceCloud infrastructure, to principally orchestrate between the APIs of Zuora, Stripe, GoCardless, PayPal, Braze, BigQuery and mParticle SaaS platforms.

We work collaboratively with designers, user experience architects, and other developers in the team. The majority of our code is openly available on GitHub, and some of our projects are widely used throughout the Open Source community.

About the Role

• Support a group of developers with their technical and personal development, providing regular feedback and guidance.
• Coach developers on areas for development, celebrating achievements and recognising their strengths.
• Use your knowledge and expertise as an experienced developer to provide hands-on support to the team.
• Effectively communicate your team's goals and vision.
• Ensure effective collaboration with stakeholders.
• Ensure your team balances product delivery and technical maintenance, prioritising your team's workload to ensure effectiveness. .
• Work with engineering managers across P&E to evolve our development, recruitment and mentoring practices.

Do you have experience in TypeScript?, * Demonstrated experience managing a team of developers/engineers with experience gained in marketing, finance or customer services

• Extensive experience as a developer with a variety of experience across domains and technologies, including Typescript, Scala and React.
• Experience with AWS and Salesforce ServiceCloud as well as SaaS platforms such as Zuora, Stripe, GoCardless, PayPal, Braze, BigQuery and mParticle SaaS platforms.
• Strong stakeholder management skills, role modelling collaboration and knowledge sharing
• Experience coaching developers and providing guidance and feedback
• Able to balance product delivery and technical maintenance and prioritise work to ensure effectiveness.

You'll have 30 days of annual leave per year (plus bank holidays) with the option to purchase an additional 5 days. Our pension scheme is generous; if you contribute 5% then we will contribute 8-12% (depending on your age). We believe in giving back, which is why employees are given 2 volunteering days annually and the option of payroll giving. Season ticket loans are also available.

You are entitled to private healthcare, life cover, income protection, and eye tests. You can also opt in to dental insurance.

We have enhanced maternity, paternity, adoption and shared parental leave policies in place. We also support our employees by offering an IVF, menopause, baby loss, and trans equality policy.

Culture and Wellbeing

We want everyone to feel like they belong at the Guardian and we champion diversity of thought. Our various employee forums provide a platform to use their voice to foster an inclusive workplace. We became the first major media organisation to achieve B Corp status.

We offer tools to help you prioritise your wellbeing including access to our employee benefits platform which provides tailored support for health and wellbeing. In addition, we also offer free yoga and pilates classes. These run alongside our corporate gym membership and cycle to work scheme.

Our canteen has views overlooking the Regents Canal and caters for breakfast, lunch and dinner.

Learning and Development We encourage personal and professional growth. Employees have access to a broad range of tools and solutions, and we are happy to support the pursuit of professional qualifications through vocational courses and apprenticeships., Holiday 30 days' annual leave per annum with a holiday purchase scheme (for permanent or fixed-term contract employees based in the UK). People policies We have enhanced maternity, paternity, adoption and shared parental leave policies in place. We also support our employees with IVF, menopause, baby loss and trans equality policies. Learn hub We invest in the growth and development of our colleagues. Our offering includes programmes, workshops, online resources and specialist training. There are dedicated areas for different departments giving you the resources you need, whatever your role. Healthcare We offer private healthcare for you and your family, as well as dental insurance. Pension Our pension scheme is generous; if you contribute 5%, we will contribute 8-12% (depending on your age). You are also entitled to life cover and income protection.

We strive for transparency in remuneration. The salary for new Engineering Managers at the Guardian is £101,000 per annum. The majority of Guardian staff in the UK are based in the Kings Place office for three days a week, as we believe we are at our best when most staff work from the office together, most of the time. However there is a recognition that not all software development roles require such a regular presence in the office, and so there are different expectations per role: * Engineering Managers and Head of Engineering (including this role): 3 days per week in the office * All Software Developers/Engineers: 1 day per week in the office If you want to come in a lot more than that, that's great too. We value and respect all differences (seen and unseen) in all people. We aspire to have inclusive working experiences and an environment that reflects the audience we serve, where our people have equal access to career development opportunities, their voices are heard and can contribute to our future. We actively encourage applications from people of all backgrounds. Many of our staff work flexibly and we will consider all requests for flexible working arrangements.