Global Service AgentForce Developer (SalesForce)

Reporting to the Sr. Manager, Global Service Systems, the Global Service AgentForce Developer (SalesForce) is responsible for designing, build, and operationalizes Salesforce-native AI agents that streamline service workflows across our global organization. You'll partner with Service, Sales, and IT to deliver secure, compliant automations (e.g., case triage, knowledge retrieval, guided resolutions) while instrumenting metrics for reliability, adoption, and business impact.

This position is part of the Global Services team, and will be remote in the US or Europe.

In this role, a typical day will look like:

• Design & develop Agentforce patterns (prompts, tools/actions, flows) on Salesforce to support service scenarios (case deflection, entitlement checks, escalation routing, field-service guidance)

• Integrate agents with Service Cloud data models (Cases, Knowledge, Entitlements), OM/CPQ objects, and external services via Platform Events, Apex, and Flow

• Harden agents for scale: guardrails, data access policies, evaluation harnesses, fallback behaviors, observability (dashboards/telemetry)

• Partner with product owners to translate service playbooks into agent capabilities; run experiments and A/B tests; document best practices

• Ship iteratively using DevOps: source control, automated testing, CI/CD, environment strategy (sandboxes), and release management

• Measure outcomes: adoption, resolution time, deflection rate, agent reliability, and user satisfaction-then improve

Do you have experience in UI?, Motivated by the highest possible stakes in climate change and global health, we're working together within a rapidly digitizing industry to find innovative technologies that guarantee the safety of our water and our environment. More about us: https://www.hach.com/about-us, * English Speaking

• 5+ years hands-on Salesforce development (Apex, Lightning Web Components, Flow, SOQL/SOSL)

• Experience with Salesforce Experience Cloud (community sites, portals) and strong HTML/CSS skills for UI customization

• Proven delivery on Service Cloud (Cases, Knowledge, Entitlements) and Field Service/ServiceMax integrations or equivalent service platforms

• Experience building automation/AI-enabled solutions inside Salesforce (Einstein, Prompt Builder, skills/tools/actions, agent flows) or equivalent frameworks

• Flexible working hours, The compensation range for this role is $125,000 - $145,000 USD per year. This job is also eligible for Bonus Pay.

We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance and 401(k) to eligible employees.

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law.

US residents: In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

Veralto Corporation and all Veralto Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. We value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.

At Hach (www.hach.com), a Veralto company, we ensure water quality for people around the world, and every team member plays a vital role in that mission. Our founding vision is to make water analysis better-faster, simpler, greener, and more informative. We accomplish this through teamwork, customer partnerships, passionate experts, and reliable, easy-to-use solutions. As part of our team and the broader Veralto network, you'll be part of a unique work environment where purpose meets possibility: where you'll make an immediate, measurable impact on a global scale by enabling the world's everyday water needs, and where you'll have opportunities to foster your professional development and fuel your career growth., Hach is proud to part of the Water Quality segment of Veralto (NYSE: VLTO), a $5B global leader dedicated to ensuring access to clean water, safe food and medicine, and trusted essential goods. When you join Verlato's vibrant global network of 16,000 associates, you join a unique culture and work environment where purpose meets possibility: where the work you do has an everyday impact on the resources and essentials we all rely on, and where you'll have valuable opportunities to deepen your skillset, pursue your ambitions, and grow your career. Together, we're Safeguarding the World's Most Vital Resources -and building rewarding careers along the way.