Technical support Lead

Applicants must be eligible to work in the specified location

We are Looking for Technical support lead with 10 years Application support in Telecom domain Based in London, UK(onsite)

Skills:

GIS- ArcGIS, Hexagon, Hexagon Geospatial Portal, Oracle Spatial database, .Net

10 years experience in Application support/maintenance in Telecom domain

Good understanding of ITIL process & Experience of leading a team

Good knowledge of GCOOMS, ArcGIS, GCP and Kubernetes

Good understanding of Java and willing to learn new technologies.

Hands-on Experience in Unix/Linux Operating System & Shell Scripting, SQL, PL/SQL

Excellent analytical and problem-solving skills, communication Skill

Understanding and L2, L3 operations experience of relevant domain (OSS, B2B, Wholesale, Corporate)

Root cause analysis and problem management for recurring issues

Create work arounds which can be applied by junior team members

Perform Change management, Planning, Coordination and deployment in pre-prod, prod environments

Responsible for CSIP, Automation of manual jobs/activities

Analyze vulnerabilities and progress vulnerability fixes

Perform capacity management activities

Perform Disaster Recovery activities, failover testing

Create SOP for L1, L2 junior resources Location london, UK