1st Level IT-Support

Our client is a well-established bank in Basel that values stable IT services, strong security

standards and efficient end user support. To strengthen the internal IT Helpdesk, we are

looking for a service-oriented professional who provides reliable 1st level support and assists

employees across the bank with technical inquiries.

Your Responsibilities 1st Level IT Helpdesk

• Handling, prioritizing and resolving IT requests and incidents
• Supporting the use of M365 Apps and MS Teams
• Mobile device configuration and support
• Identity and Access Management tasks such as MFA and basic permission handling
• Processing requests through ServiceNow
• Creating and maintaining Knowledge Base content
• Basic support for AD and Azure AD
• First line support for Citrix and VDI environments
• Escalating complex issues to higher support levels

Technologies & Tools

• ServiceNow
• MS Teams
• M365 Apps
• MFA
• Active Directory and Azure AD
• Citrix
• VDI

General Responsibilities

• Ensuring professional and friendly support for all bank employees
• Documenting all activities according to internal and regulatory requirements
• Adhering to IT processes, security guidelines and compliance standards
• Supporting standard day to day operational tasks within the Helpdesk

Do you have experience in IT?, Your Profile

• Completed IT training or equivalent hands-on experience
• Experience in 1st level support, ideally within a bank or regulated environment
• Good knowledge of M365, MS Teams, AD/Azure AD and MFA
• Strong communication skills and enjoyment in supporting users by phone and in person
• Reliable, structured and service minded working style
• Very good English skills, German is an advantage
• Customer oriented mindset with the ability to remain calm and professional under

What We Offer

• Attractive compensation package
• Modern IT infrastructure and secure working environment
• Opportunities for further training and certifications (Microsoft, ITIL etc.)
• International environment with short decision-making paths
• Flexible working conditions and a supportive IT team