Digital Technology Administrator

Join our dynamic team as a Digital Technology Specialist, where you will play a pivotal role in supporting our day-to-day digital technology operations. You will be an essential point of contact for ServiceNow, asset management, and prosumer inquiries, assisting end-users and internal stakeholders with excellent service and guidance., * Support daily digital technology operations, including ServiceNow administration and asset management.

• Act as the primary contact for ServiceNow, NEXT Connect, prosumer, and asset management queries.
• Assist end-users and internal stakeholders by providing clear guidance and excellent service.
• Collaborate with Service Management and cross-functional teams to enhance the ServiceNow platform.
• Maintain accurate documentation, including Standard Work Instructions and ServiceNow articles.
• Produce reports, analyse data, and contribute to continuous improvement initiatives.
• Support internal communications, complex service queries, and project work as needed.
• Ensure compliance with relevant policies and regulations.
• Perform operational tasks such as conducting prosumer surveys and analysing market feedback.
• Engage in ongoing learning and development through collaboration with international teams., This is an excellent opportunity to develop broad operational expertise, work with industry-leading tools like ServiceNow, and collaborate with cross-functional teams. Our global business offers exciting career prospects, and the flexibility to work from home ensures a balanced work-life Experience.

• Excellent communication and stakeholder engagement skills.
• Ability to manage queries across multiple service areas.
• Experience in maintaining technical or process documentation.
• Strong organisational and time-management skills.
• Proactive problem-solving skills.
• Collaborative mindset with Experience in cross-functional teams.
• Customer-focused with a commitment to high-quality service.
• Strong understanding of IT asset management (software and hardware).

Additional Skills & Qualifications

• Experience with ServiceNow or other ITSM tools.
• Intermediate or advanced Excel proficiency.
• Experience with prosumer or other feedback tools.
• Experience in a large, global, or regulated organisation.
• Ability to support or participate in project work.
• Analytical skills for producing reports and interpreting data.
• Understanding of IT service management practices.
• Experience with Market Feedback Analyses.
• Experience in crafting internal communications.

Trading as TEKsystems. Allegis Group Limited, Bracknell, RG12 1RT, United Kingdom. No. 2876353. Allegis Group Limited operates as an Employment Business and Employment Agency as set out in the Conduct of Employment Agencies and Employment Businesses Regulations 2003. TEKsystems is a company within the Allegis Group network of companies (collectively referred to as "Allegis Group"). Aerotek, Aston Carter, EASi, Talentis Solutions, TEKsystems, Stamford Consultants and The Stamford Group are Allegis Group brands. If you apply, your personal data will be processed as described in the Allegis Group Online Privacy Notice available at our website.