IT Support Field Engineer L2

The IT Support Field Engineer L2 is responsible for delivering Level 2 onsite and remote IT support to end users, including executive and VIP stakeholders. The role requires strong technical expertise, excellent customer service, and the ability to operate in fast-paced, multi-site enterprise environments.

RequirementsKey Responsibilities

• Provide Level 2 onsite and remote IT support to end users

• Troubleshoot and resolve hardware, software, and connectivity issues

• Support desktops, laptops, printers, servers, and peripherals

• Escalate unresolved incidents in accordance with SLA and ITIL processes

• Ensure high customer satisfaction and service quality

Software & Application Support o Windows OS installation, configuration, and troubleshooting

o Microsoft Office and enterprise business applications

o Email, VPN, and collaboration tools

o User account and access management

Hardware & Devices Supported # Desktops and laptops: Dell, HP, Lenovo

# Printers: HP, Lexmark, IBM

# Servers and related infrastructure

# Peripherals and end-user accessories

Asset & Stock Management @ Maintain accurate asset inventory and documentation

@ Perform device deployment, replacement, and decommissioning

@ Coordinate hardware refresh and lifecycle management

@ Update asset and ticketing systems

Remote & Multi-Site Support

• Provide remote support for distributed user environments

• Travel to client sites as required

• Collaborate with centralized service desk and regional teams

• Support multiple customer locations across Spain

Additional Responsibilities = Deliver VIP and Director-level support with a white-glove service approach

= Follow ITIL best practices and organizational procedures

= Document incidents, changes, and resolutions clearly

= Support IT rollouts, upgrades, and project initiatives, At Excis, your work makes a real impact. As an IT Support Field Engineer L2, you will be part of a dynamic, hands-on team where your technical expertise directly enhances user experience, system reliability, and operational success in a mission-critical environment.

We offer a supportive and collaborative workplace that encourages professional growth, continuous learning, and exposure to diverse technologies. You will work alongside skilled engineers, gain experience in high-availability enterprise operations, and contribute to solutions that support global clients.

What We Offer

• A key role in a high-impact, enterprise-level IT support environment

o Strong customer service and interpersonal skills

o Proven experience supporting VIPs and Directors

o Professional communication and white-glove service mindset

o Ability to work independently and manage priorities, # Strong Level 2 onsite IT support expertise

# Advanced troubleshooting and problem-solving skills

# Experience in enterprise IT support environments

Language Skills (CEFR Levels A1\u2013C2) @ English: Proficient (minimum B2)

@ Spanish: Proficient (minimum B2)

Experience Requirement

• 2\u20134 years of relevant IT support or field engineering experience

Competitive compensation and benefits

• A global organization with offices in 50+ countries, offering international exposure and long-term growth opportunities

Join Excis and become part of an IT Support Field Engineer L2 team that values your expertise, rewards initiative, and empowers you to deliver excellence every day.

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A leading global IT services provider delivering onsite, remote, and infrastructure support solutions to enterprise clients worldwide.

* Operating in 190+ countries

* Supported by 6,000+ skilled engineers globally

* Serving 200+ enterprise clients across multiple industries

The company is committed to service excellence, operational reliability, and delivering high-quality IT support solutions at scale.

Project Overview The project provides comprehensive IT support services to enterprise customers across multiple locations in Spain. It focuses on ensuring seamless end-user experience, business continuity, and high service-level compliance in both onsite and remote environments.

Role Summary