Implementation Analyst, Technical Services

• Execute the end-to-end technical setup for new customer onboardings and existing customer technology changes (e.g., PMS/CRS migrations, new integrations).
• Gather, document, and execute complex and detailed technical requirements.
• Configure hotel properties within the Duetto platform, ensuring accuracy and completeness.
• Establish and validate connections between customer property management systems (PMS), central reservation systems (CRS), and Duetto.
• Troubleshoot and resolve technical issues that arise during implementation, ensuring readiness for final data quality (QC) review.
• Manage and prioritize multiple concurrent implementation tasks to meet deadlines and maintain quality standards.
• Collaborate closely with internal Project Managers, Data Quality, and other Customer Org teams.
• Communicate directly with clients and integration partners via email and virtual meetings (e.g., Google Meet) to manage technical work, share progress, and resolve blockers.
• Maintain comprehensive project documentation for technical configurations, historical reference, and reporting.
• Perform other related duties as needed to support team and company priorities.

This role manages the technical lift for both new customer onboardings and existing customer technology changes (such as PMS or CRS migrations). While this description outlines the full implementation scope, new hires are typically assigned to a specific team-either Onboarding or Professional Services-based on business needs. You are a confident, goal-driven business analyst who is collaborative, detail-oriented, and skilled at building relationships while managing complex technical work., * Language: Fluency in English (required). Fluency in Spanish or German preferred.

• Experience: 3+ years of experience in Hospitality or Hospitality Technology.
• Task Management: Proven ability to manage multiple technical tasks concurrently, prioritize effectively, and meet deadlines.
• Communication: Exceptional verbal and written communication skills, with the ability to tailor messaging to different audiences.
• Technical Skills:

• Advanced Excel knowledge.
• Strong technical and analytical abilities; adept at troubleshooting complex issues.

• Work Ethic: Self-motivated with a strong sense of ownership and accountability.
• Education: Bachelor's degree or equivalent professional experience.

Preferred

• Experience with Salesforce or Monday.com.
• Hands-on experience with integrations, APIs, and XML transactions.
• Experience with a Revenue Management System (RMS), channel manager, CRS, or PMS.