Senior Front End Developer

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This vacancy sits within HMRC’s Chief Digital & Information Office (CDIO) who set the technology direction for HMRC and deliver the high-level design for all IT solutions. CDIO is responsible for building and running HMRC IT services along with providing IT change and operational support.

You would join Enterprise Service Platforms team (ESP) within CDIO, a new delivery group created to build on and exploit the ServiceNow platform capability and setting the vision and strategy for service management, ensuring processes are owned and maturing. Now is an exciting time to join as we optimise user experience and build capability across our organisation. We deliver reliable, secure, and supportable solutions to around 76,000 of our colleagues across HMRC and play a critical part in ensuring that HMRC is both efficient and effective.

ESP are accountable for the support, management and development of platforms, tools and infrastructure including ServiceNow, SNOW and ServiceNow integrations to AWS/Azure. Our focus is on ensuring consistent, excellent Customer Experience.

We are working closely with the other platform groups and their partners to bring those IT Systems and Services together.

We work with hardworking, upbeat people who grow with the challenge of delivering transformation on a huge scale, and who have hands-on experience of driving through both technical and business changes., We are seeking a highly skilled Senior Front-End Developer with deep expertise in enterprise service platforms, including ServiceNow, SAP, and Salesforce. This role combines advanced front-end engineering with platform configuration, IT operations, and governance to deliver high-quality, scalable solutions that underpin critical business services.

You will lead complex development initiatives on strategic platforms, mentor and coach team members, and ensure robust governance and quality standards across the team. Acting as a key escalation point for technical challenges, you will work closely with technical architects, product managers, and senior stakeholders to influence strategic decisions and maintain platform stability.

Person specification

• Lead, coach, and support developers within the team, fostering capability growth and knowledge sharing.
• Act as a mentor for junior colleagues, contributing to long term development pathways for the front end developers.
• Take a leading role in diffusing & overcoming technical challenges within the Service Central development landscape, particularly when there is a risk to delivery timelines or the Platforms health.
• Own and enforce development governance, coding standards, accessibility (WCAG), and secure coding practices.
• Ensure quality gates in delivery and maintain compliance with organisational KPIs and service excellence standards.
• Provide second and third-level support for enterprise tooling solutions, resolving complex incidents and problems.
• Collaborate with IT operations on change management, incident/problem resolution, and continuous improvement.
• Work with technical architects and senior leaders to assess technical risk and influence platform strategy.
• Liaise with third-party projects and cross-government forums to share best practice and maintain platform health.
• Conduct in-depth analysis, prototyping, and testing to deliver safe, effective solutions.
• Create technical documentation and knowledge articles to support knowledge retention and sharing.
• Works collaboratively within agile squads, building relationships with the scrum master , product managers and business analysts to lead on complex technical issues and ensure cohesive understanding of problems and solutions with non-technical colleagues.
• Act as key escalation point for technical development challenges within the Service Central Platform, communicating complex technical matters down to junior colleagues for the purposes of support and knowledge sharing.
• Responsible for reviewing and modifying platform development procedures and practices for Analysts to improve existing processes and improve performance.
• Report up to the platform management team in a sustained, comprehensive manner to help enable key decisions to be made at a strategic level, factoring in technical considerations and constraints to guide & influence senior managers in the best direction.
• Take a leading role in determining delivery timelines on to the platform based on multiple factors such as complexity, risk, priority and ongoing workload across the team to ensure realistic and achievable implementation dates are established., You will also be required to deliver a 15-minute presentation on the following -
• A solution you have delivered — either a new system or a major enhancement to an existing application. You should briefly explain the problem it addressed, the approach taken, and the outcome achieved.
• Your individual contribution — outlining the specific technical and delivery responsibilities they owned, and how they influenced the design, build, or overall direction of the work.
• Team leadership — describing how they supported junior developers involved in the project, including any coaching, mentoring, or guidance they provided, and the impact this had on the team and the final delivery.

Your presentation may be structured using slides or any other format, but it should clearly demonstrate your technical expertise, leadership approach, and their role in delivering the solution.

Interviews will take place virtually via video link.

Sift and interview dates to be confirmed.

Eligibility

Please take extra care to tick the correct boxes in the eligibility sections of your application form. We understand mistakes sometimes happen but if you contact us later than two working days (Monday-Friday) before the vacancy closes, we will not be able to reopen your application for you. If you do make a mistake with your eligibility form, or have withdrawn yourself in error and need your application reinstated whilst the campaign is still live, please contact us via: unitybusinessservicesrecruitmentresults@hmrc.gov.uk – Use the subject line to insert appropriate wording for example – ‘Please re-open my application – [insert vacancy ref] & vacancy closing date [insert date]’.

To check that you are eligible to apply for this role, please review the eligibility information before submitting your application.

Reserve List

A reserve list may be held for up to 12 months from which further appointments may be made for the same or similar roles – if this applies to you, we’ll let you know via your Civil Service Jobs account.

Merit List

After interview, a single merit list will be created, and you will only be considered for posts in locations you have expressed a preference for. Appointments will be made in strict merit order in line with the set number of roles in each location.

Criminal Record Check

Applications received from candidates with a criminal record are considered fairly in accordance with the DBS Code of Practice and the Recruitment of ex-offenders Policy.

Hybrid working at HMRC

HMRC is an office-based organisation, and colleagues are expected to spend 60% of their working time in the office. Our offices provide opportunity for interaction, collaboration which aids learning and development and a sense of community. Where the role allows it, and where the home environment is suitable, colleagues can work from home for up to 2 days a week, averaged over a calendar month (or a proportionate amount of time for colleagues who work less than full time).

Reasonable Adjustments

We want to make sure no one is put at a disadvantage during our recruitment process. To assist you with this, we will reduce or remove any barriers where possible and provide additional support where appropriate., HMRC has a presence in every region of the UK. For more information on where you might be working, review this information on our locations .

The Civil Service values honesty and integrity and expects all candidates to abide by these principles. The evidence you provide in your application must relate to your own experiences.

Any instances of plagiarism or other forms of cheating will be investigated and, if proven, the relevant application(s) will be withdrawn from the process.

Recording of interviews is prohibited unless explicit agreement is sought in line with the UK General Data Protection Regulations.

Questions relating to an individual application must be emailed as detailed later in this advert.

Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant’s details held on the IFD will be refused employment.

A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5 year period following a dismissal for carrying out internal fraud against government.

New entrants will join on the minimum of the pay band.

Please note that, if you are applying for roles on a part-time basis, the salary agreed will be pro-rata, reflective of the working hours agreed within your contract.

If you experience accessibility problems with any attachments on this advert, please contact the email address in the 'Contact point for applicants' section.

For more Information for people applying for, or thinking of applying for, roles at HM Revenue and Customs, please see link: Working for HMRC: information for applicants - GOV.UK. Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check. Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check .

See our vetting charter . People working with government assets must complete baseline personnel security standard (opens in new window) checks., * UK nationals

• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service, Appointment to the Civil Service is governed by the Civil Service Commission’s Recruitment Principles. You have the right to complain if you feel there has been a breach of the Recruitment Principles.

In the first instance, you should raise the matter directly via ubsrecruitmentcomplaints@hmrc.gov.uk . Please note that we do not accept complaints or appeals regarding scoring of outcomes of campaigns unless candidates can provide clear evidence that the campaign did not follow the Recruitment Principles.

If you are not satisfied with the response, you may bring your complaint to the Commission. For further information on bringing a complaint to the Civil Service Commission please visit their website.

Do you have experience in ServiceNow?, * Enterprise Platform Development Strong experience in building and customising applications within ServiceNow, Salesforce, or SAP, including workflows, SLAs, and platform components, integrations.

• IT Service Management & ITIL Strong experience in working with ITSM frameworks and ITIL best practices for service delivery, change management, and process optimisation.

• Security & Compliance Practical understanding of information security principles, governance, and compliance best practices, including role-based access control and identity management.

• Agile & DevOps Ways of Working Experience working in Agile squads, collaborating with product managers, business analysts, and user researchers to deliver user-focused solutions.

• Leadership & Mentoring Ability to plan and lead development across related stories, coach junior colleagues, and share knowledge to build team capability.

• Problem-Solving & Prototyping Skilled in analysing complex technical issues, prototyping solutions, and iterating design patterns to deliver safe, effective outcomes.

• Communication & Collaboration Ability to engage stakeholders, translate business needs into technical solutions, and represent user needs internally., * Professional Certifications - ITIL Foundation or higher, ServiceNow Certified Application Developer, or equivalent certifications in SAP or Salesforce., We'll assess you against these technical skills during the selection process:

• Do you have experience building and customising applications within ServiceNow, Salesforce, or SAP, including workflows, SLAs, and platform components?

• Are you able to lead and coach developers, enforce coding standards, encourage knowledge sharing and embed governance and quality assurance across the team?, During the panel interview you will be asked Experience based and Technical questions in order to assess your Technical Skills and abilities., Customer facing roles in HMRC require the ability to converse at ease with members of the public and provide advice in accurate spoken English and/or Welsh where required. Where this is an essential requirement, this will be tested as part of the selection process.

Alongside your salary of £45,544, HM Revenue and Customs contributes £13,194 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs.

We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days.

• Pension - We make contributions to our colleagues’ Alpha pension equal to at least 28.97% of their salary.
• Family friendly policies.
• Personal support.
• Coaching and development.