Data Analyst (Analytics Engineering)

The Kraken Utilities team is in a very exciting growth phase, and has already signed six key clients: Severn Trent, Leep, Portsmouth Water, Essential Energy, TalkTalk, and Cuckoo. We are currently 120+ people strong globally. About the team You'll join the KFU Data Analytics team (currently 6 people). This team builds the data foundations and insights behind Kraken Utilities, working closely with product teams and clients to shape how data is used across Telco. It's a hands-on analytics engineering team with real ownership and impact. The team works closely with:

• Product Managers in Telco
• Client delivery teamsData Engineering & Platform teams
• ML & AI teams (including client-facing AI initiatives)

Ways of working:

• Daily 15-minute stand-ups
• Weekly planning & periodic retros
• Async-first mindset (with a hybrid London setup)
• Strong PR culture with collaborative reviews, * Build and maintain analytics data models using dbt, turning complex Kraken data into trusted, usable datasets
• Write advanced SQL every day to support data modelling, analysis, and real product and client questions
• Create dashboards and metrics that help Telco teams understand performance and make better decisions
• Align closely with Product Managers and Engineers to define metrics and shape insight
• Work directly with Kraken's Telco clients, helping them navigate complex data models, answer real business questions, and represent Kraken confidently in data conversations
• Be part of a supportive client-support rota, handling incoming data questions with growing independence
• Collaborate in a Git-based workflow, contributing clean, well-reviewed code in a fast-moving team

Do you have experience in Tableau?, * Strong SQL skills, including complex queries and window functions

• Hands-on experience using dbt in a real production environment
• Experience building dashboards that are used by real stakeholders
• Familiarity with a modern data warehouse (Databricks, Snowflake, BigQuery, or similar)
• Confidence working with Git and collaborating through pull requests
• Ability to explain data clearly to non-technical stakeholders, * Client-facing or stakeholder-heavy analytics experience
• Experience with Lightdash, Looker, Tableau, or Power BI
• Exposure to Telco, utilities, or complex data domains

Help us use technology to make a big green dent in the universe! Kraken powers some of the most innovative global developments in energy. We're a technology company focused on creating a smart, sustainable energy system. From optimising renewable generation, creating a more intelligent grid and enabling utilities to provide excellent customer experiences, our operating system for energy is transforming the industry around the world in a way that benefits everyone. It's a really exciting time in energy. Help us make a real impact on shaping a better, more sustainable future. Kraken Utilities Our tech platform 'Kraken' is already licensed to support 55 million customer accounts globally, and we aim to serve 100 million by 2027. Kraken is the most AI-driven, innovative, forward-thinking platform for energy management. From optimising resources to delivering cost-effective, exceptional customer experiences through advanced Customer Information Systems (CIS), billing, meter data management, CRM, and AI-driven communications. We're now charging the Kraken platform to other utility industries (Water and Broadband) and have created a new team called - Kraken Utilities. Over the last 3 years we have built this team from scratch to re-architect, design, and develop our Kraken software platform to solve complex industry wide problems within the water and broadband sectors (such as customer experience & water leak detection)., Kraken is a certified Great Place to Work in France, Germany, Spain, Japan and Australia. In the UK we are one of the Best Workplaces on Glassdoor with a score of 4.7. Check out our Welcome to the Jungle site (FR/EN) to learn more about our teams and culture.