Technical Support Advisor

We are looking for a motivated, pro-active, and enthusiastic individual to strengthen our Network Operations Centre team in Reading, UK. As Technical support advisor, you will be leading all customer and service provider interactions, via phone, email, internal ticket system and face to face. You will be responsible in escalating tickets to supervisors, management and other departments as and when required.

You will carry out maintenance of network cabling, racking and de-racking servers and other devices, reboots, operating system and software installations, remote hands and troubleshooting, attaching KVMs (keyboard, video, mouse), accompany vendors/customers to appropriate data floor and provide direct assistance.

You will act as the middle person to exchange communications between our customers and other relevant areas of the business, thus facilitating information gathering for troubleshooting and assisting our customers., * Interacting with customers via email, phone, ticket system and face to face.

• Troubleshooting server hardware and connectivity issues.
• Working with 3rd party providers to process, analyse and resolve customer issues.
• Hardware installation (racking/cabling/memory/drives/RAID cards).
• Software configuration (operating system installs, updates, control panels, SQL Server).
• Manual handling of hardware (servers, routers, switches etc.).

Do you have experience in Time management?, * Data centre experience

• Server hardware troubleshooting
• Helpdesk or technical support
• Cabling and networking
• Windows and Linux
• TCP/IP
• Clear written and verbal English
• Ability to learn and retain
• Excellent communicator
• Co-ordinates and prioritises work

Key Competencies:

• Analytical troubleshooting
• Team working
• Attention to detail
• Excellent customer service
• Self-motivation
• Prioritise tasks
• Excellent time management
• Commendable communication

Technical competencies:

• Hardware troubleshooting
• Network troubleshooting
• RAID knowledge/setup
• Linux/ Windows concepts and use

You will be given complete training and support from our offices in Reading. Your training will last up to 3 months, during this time you will be working 9am to 5:30pm Monday-Friday. You will then be working in a shift pattern. 4 day shifts from 7am to 7pm, followed by 4 days off, for 1 month (32 days), then 4 night shifts from 7pm to 7am, followed by 4 days off, for 1 month.

Team.Blue was created in June 2019 by the merger of the regional leading hosting providers Combell Group, Register Group and TransIP Group. team.blue is the most trusted digital enabler and an ecosystem of successful brands working together across regions to provide customers with everything they need to succeed online. team.blue is a leading digital enabler for companies and entrepreneurs. It serves over 3.3 million customers in Europe, and UK, and has more than 3,000 experts to support them. It's goal is to shape technology and to empower businesses with innovative digital services. Come as you are Everyone is welcome here. Diversity & Inclusion are at our core. Far above any technical competence, we value respect, openness, and trusted collaboration. We do not tolerate intolerance. Sustainability At team.blue, our commitment to caring for the environment and each other is at the heart of everything we do. Our latest impact report showcases our ongoing ESG efforts and ambitious sustainability goals. Interested in learning more about our dedication to making a positive impact? Check it out on our website. Why choose Team.Blue Internet Services UK Limited? We want every member of our team to achieve more than they thought possible so that we can keep supporting our customers to succeed. We do this with: * A diverse and inclusive culture * A relaxed, collaborative atmosphere * Motivational, coach-style leadership * Employee perks, including an enhanced holiday scheme and a birthday bonus. What we do We make succeeding online as easy as it can be for our customers. We: * Provide 5-star rated web hosting services * Keep our products accessible and industry-leading * Offer a diverse range of products to allow customers to grow * Are customer-obsessed, offering multi-channel exceptional support Our values The five characteristics that drive our behaviours and the heart of our business culture; * We put our customers at the heart of everything we do * We're stronger together and we trust each other to do the right thing * We tell it like it is, and keep doors and mind open * We treat each other with respect and regard * We're always thinking 'what's next?'