Senior Manager, Operations Designer - Banking Operations & Domain Solutions, Technology & Transformation

• Develop your leadership capabilities by effectively managing teams for the delivery of client work
• Leverage your subject matter expertise and take a lead on projects whilst developing innovative thought leadership
• You will have the opportunity to learn from the best in the business and help recruit the best people, and coach and support them whilst driving activity such as proposition development and marketing
• Lead client engagements and develop strong long-term client relationships, in your journey to be recognised as a trusted business advisor in the banking sector
• Foster a continuous learning culture for yourself and your team by encouraging self-development through relevant training and learning courses.
• Lead business development work for our key propositions through pre-sales, bid preparation, and client presentations. Showcase our knowledge and experience whilst building relationships with potential clients.
• Participate fully within Deloitte to assist the growth of the Banking Operations & Domain Solutions team, develop, and guide junior colleagues, and support the firm's commitment to creating a more diverse and inclusive culture.

• Significant experience within a bank or comparable financial services institution working closely with or in transformation, or a consulting firm focussed on the Banking or wider Financial Services industry
• Subject matter expertise in one or more detailed areas of the UK banking industry and market, including macro trends (regulatory, economic, and business factors) and disruptive technologies (Digital, AI, Robot Process Automation) that are driving change and impacting business models of key institutions
• Experience of delivering within projects or leading workstreams on transformations such as target operating model design and / implementation, automation, migrations, re-platforming, business integration and separation, process re-engineering or cost reduction
• Able to articulate complex ideas to all levels of an organisation, and effectively lead and manage all key stakeholders and team members, resolving issues, competing demands and conflicts
• Excellent ability in Microsoft Office, particularly in PowerPoint and Excel
• An understanding of risk, how to mitigate risk and protect the firm's reputation
• An understanding of the diverse requirements of clients and the need to work on projects in differing geographies and time zones
• Strong analytical skills and a data-driven approach to decision-making, with experience using data and insights to inform design strategy and measure the effectiveness of design solutions.
• Solid grasp of user-centered centred design principles and experience leveraging user research and CX insights to inform the design process and create user-friendly solutions.

Desirable:

• Experience working in complex Financial Services integration programs, with a solid understanding of business migration best practices
• Experience of working in Agile delivery frameworks, especially in Financial Services environment
• Experience leading (consulting) bids, e.g. responding to RFI/RFP, and developing industry relationships.

Deloitte drives progress. Our firms around the world help our clients become market leaders wherever they compete. Deloitte invests in outstanding people with diverse talents and backgrounds, empowering them to achieve more than they can elsewhere. Our work combines consulting with action and integrity. We believe that when our clients and society are stronger, so are we.