IT Business Analyst Supply Chain - Customer Service (Ecommerce D2C / B2C Order Management)

In this position, you will work as a liaison between the IS/IT & Business Customers and Consumers. As part of the Product Team, you bring deep understanding to the opportunities and issues facing your business function and advises on the best solutions. You further translate business strategies, opportunities, threats and needs into IS/IT product requirements, and plays a key role within the product team to specify, test and deploy those as IS/IT solutions where communication and team collaboration is key. What you'll do

• Strategy Development and Improvement: Support the Product Manager in developing and implementing the product strategy, managing applications lifecycle and roadmap to maximize its adoption/value. Identify gaps in existing functionalities and opportunities for improvement. Design business scenarios and use cases for the product.
• Process and Solution Analysis, Documentation, and Testing: Analyze and document solutions, logic, process flows, and specifications. Develop and deliver training materials for the product area. Support the analysis and resolution of issues as part of the third-level sustain.
• Compliance: Ensure conformity throughout the solution lifecycle by identifying, assessing, and addressing security and compliance requirements.
• Business Process Automation: Identify opportunities for process automation. Work with business partners and vendors to implement automation solutions.
• Communication: Partner with different stakeholders within business and IS/IT to elicit, analyze, translate, and document business requirements. Engage with other streams (Finance, Legal, Marketing, Sales, Global Logistics, others) to ensure alignment and collaboration within virtual teams, when proposing the best IT products to support the company objectives.

• 5+ years of experience in Supply Chain Sales and Distribution (SD), designing, building and deploying SAP ECC or S4HANA applications for Order to Cash (O2C) business processes [Demand Capture, Order Management, Logistics, Billing, Returns & Refusals, Analytics, etc.], understanding its complexities, interdependencies and boundaries across various areas, and ability to translate these into application requirements.

• Experience on Ecommerce related ecosystems (B2B and D2C) and implementation of solutions to integrate Front with Back end, supporting main KPIs. Strong understanding of basic system engineering, information risk and security guidelines, architecture standards, and understanding of middleware platforms.

• Proficiency in the MS Office suite (Word, Excel, PowerPoint, Project, Visio, Teams, etc.) for creating documents, presentations, process flows, and other work-related materials.

• Bachelor's degree in business, information systems, Sciences or Engineering or equivalent discipline. Bonus Points:

• Experience on Ecommerce related SAP components - OMF (Order Management Foundation), OMSA (OM for Sourcing and Availability), VC&P (Variant Configuration and Pricing) and other solutions supporting B2C / D2C business models, or SAP Commerce Cloud (former Hybris) within B2B context.

• Experience in implementing Ecommerce Channel Aggregator solutions, in combination with front channels (Marketplaces as Amazon, etc., D2C stores through Magento, Shopify, etc.) and Back end systems is a plus

• Experience on Salesforce Service Cloud (implementation or integration).

• Knowledge on testing and troubleshooting ( ABAP - read and understand program coding and debugging; API connectivity via Postman;).

• Experience with Agile delivery, DevOps practices, or tools like Jira, Confluence, or CI/CD pipelines.

We offer more than just a job. We put people first and inspire you to become the best version of yourself.

• Great benefits including competitive salary and a comprehensive social benefits package. We have one of the most competitive pension plans on the market, as well as flexible remuneration with tax advantages: health insurance, restaurant card, mobility plan, etc.
• Personal and professional growth through ongoing training and constant career opportunities reflecting our conviction that people are our most important asset.
• Hybrid working environment with flexible working scheme. Our state-of-the-art campus is dog friendly and equipped with a medical center, canteen and areas to co-create network and chill!
• Recreation activities such as yoga, Zumba, etc. and a wide range of volunteering activities.

At Nestlé IT, we are a diverse, global team of IT professionals in the biggest health, nutrition and wellness company of the world. We strive to create an environment where people are valued for who they are. We innovate every day through future ready technologies to create opportunities for Nestlé to delight consumers, customers and employees alike. We collaborate with partners around the world to deliver tangible value at global scale. We continuously work to develop our people to be future ready.