Technical Solutions Manager

You will work customer-agnostically, being brought in to support our SME and Enterprise customers on a need basis. After becoming a DeepL product expert, you will partner with Onboarding and Customer Success Managers to bridge technical gaps as they arise. Whether it is the configuration of an SSO framework, deployment of our user Login Wall, or ideating a new REST API use case, every instance will be as different as our customers' technical infrastructures and goals are from one another., * Be the trusted technical advisor to prospects and clients, consulting with them on their strategic vision with the DeepL solution

• Translating business requirements into technical solutions, and translating complex technical concepts into simple language
• Troubleshoot challenges that customers experience as they set up their systems
• Support the technical relationship with our customers to drive confidence and satisfaction by delivering technical information and recommendations
• Develop, manage and deliver tools, collateral and an enablement approach (in collaboration with Product Marketing and Enablement) to ensure that the Customer team maintain their technical knowledge, allowing us to provide an effective and scalable support model to the Customer organisation
• Good understanding of what functionalities and capabilities customers will need in the future, and bring this feedback to the product teams for evaluation

Do you have experience in Software deployment?, * 5+ years of work experience, with at least two years in client-facing software implementation or account management role at a SaaS company

• Technical knowledge covering:

• REST APIs
• SSO frameworks - Entra ID (Azure) experience preferred - SCIM knowledge desirable
• Deployment support - eg. browser extension deployment - Intune - GPO

• Ability to rapidly learn, understand, and work with emerging technologies, methodologies, and solutions
• Proven success leading technical, multi-stakeholder implementations on time and within scope
• Demonstrated ability to resolve issues efficiently while maintaining strong customer relationships
• Excited about joining a scale-up where not everything is figured out. We move fast and are actively building the playbook, and we must shift priorities and adapt dynamically to new situations
• Fluency in English, and additional language(s) desired - German preferred, French, Spanish, or Japanese also of interest

Helping people overcome communication barriers is the heart of what we do. Founded in Germany in 2017 by a team of engineers and researchers, DeepL has developed the world’s most accurate AI translation technology—enabling real-time, human-sounding translation.

Accessible via a web translator, browser extensions, desktop and mobile apps, and an API, DeepL supports a best-in-class translation experience in 34 languages and counting. Our 550-person team operates across four European hubs in Germany, the Netherlands, the UK, and Poland.