Technical Support Engineer 1st & 2nd Level

• Establish and operate the technical support/service, including end-to-end processes
• Provide high-quality technical support (1st & 2nd level) to our institutional customers in the financial sector
• Act as the primary point of contact for all incoming requests via the internal ticketing system
• Resolve 1st & 2nd level support tickets directly with customers and document them precisely
• Analyze complex technical incidents and coordinate escalations to 3rd level support/software engineering team, * Purpose: We are united by a shared passion for shaping the financial market. It's a commitment you'll experience every day
• Team Spirit: Our team thrives on mutual support and an open, respectful workplace atmosphere that values each individual's contributions
• Fun: From engaging team events to relaxed after-work gatherings, we ensure there's always room for enjoyment alongside your professional journey, * Freshworks (Freshdesk)
• Grafana
• Slack
• GitLab
• Notion

• Several years of experience in IT customer support or service desk roles, in software or financial services
• Strong interest in our product and a genuine curiosity for technical systems and processes
• Excellent communication skills with a solution-oriented, confident, and diplomatic mindset
• Willingness to participate in an on-call rotation to ensure timely incident resolution when required
• Fluent in German and English, both written and spoken

Based on your responsibilities, qualifications and experience we guarantee a competitive salary starting at 3,000 EUR gross per month on a 38.5-hour basis (overpayment expressly possible based on experience).

Are you passionate about shaping the future of financial markets? Trever is a fast-growing fintech providing institutional-grade digital asset infrastructure. We are expanding our team and looking for talented individuals to join us on our mission!, Trever GmbH Gadollaplatz 1 8010 Graz Arbeitgeberprofil ansehen