Senior Global Program Manager - Business & IT Transformation

• Align and implement a new customer-oriented organizational structure and target operating model into the IT landscape, creating the foundation for CGM's future way of working.
• Establish master data governance and golden records across Customer, Product, Org/HR, and Vendor domains - the prerequisite for reliable processes, reporting, and analytics.
• Drive end-to-end process harmonization with a focus on the full customer lifecycle and data management, increasing standardization before system implementation.
• Oversee the implementation of SAP S/4HANA as core ERP platform and SAP CX Suite (Sales Cloud, Service Cloud) as CRM platform, following Clean Core principles and Fit-to-Standard methodology.
• Build the enterprise data warehouse, analytics capabilities, and KPI framework that enable data-driven decision-making at all organizational levels.
• Ensure business and financial steering integrity through rigorous validation and testing before go-live.
• Plan and execute phased multi-country rollouts with country-specific localizations, managing dependencies across legal entities and regulatory environments.
• Report directly to executive leadership as the single point of accountability for program delivery across integrated workstreams.

Do you have experience in SAP S/4HANA?, * A proven track record of successfully delivering multiple enterprise transformations of comparable scale - not as a workstream lead, but as the accountable program leader.

• Demonstrated experience leading combined organizational and technology transformations, understanding that org design and master data must precede system implementation.
• Deep expertise in ERP and CRM implementations, ideally SAP S/4HANA and SAP CX Suite, with a strong grasp of Clean Core principles and integration architecture.
• Command of master data management, data governance frameworks, and financial controlling structures (profit centers, cost centers, intercompany flows).
• Experience building enterprise analytics and performance management capabilities on top of transformed data foundations.
• A track record of managing multi-country rollouts across different legal and regulatory environments, with clear understanding of localization dependencies.
• The credibility to manage complex stakeholder landscapes up to C-level, influencing high-stakes decisions and driving accountability across workstreams.
• A leadership style that balances governance rigor with execution speed, with a proven ability to keep programs on track - or recover them.
• 10+ years of professional experience, with 5+ years in enterprise program management. Exceptional academic background with a degree from a leading university in Business, Engineering, Computer Science, or a related field. PgMP, MSP, SAFe, or SAP Activate certification preferred. Fluent in German and English. Healthcare IT / MedTech experience a plus.

• Mobile work: Work flexibly on the move two days a week and on site three days a week.
• Attractive locations: In addition to fully equipped workplaces, regular events such as summer parties and Christmas parties await you at our locations.
• Development: Our in-house academy and our portfolio of external co-operation partners will support you in your further development.
• Health: Health is a valuable asset for us. Our in-house canteen offers a selection of tasty and healthy dishes every day and we welcome you to our fully equipped fitness centre for weekly courses (online & offline).
• More is always possible: The kindergarten on our CGM campus in Koblenz helps our employees to organise their working day even more flexibly. We also offer corporate benefits, the option of a job bike, a company pension scheme and much more.

Your Mission at CGM: As a leading provider of software solutions for healthcare, we operate in 19 countries and employ nearly 9,000 dedicated professionals. You will work in a dynamic and innovative environment, filled with exciting opportunities. With your commitment and passion, you'll have the chance to make a lasting impact. CGM Leverages AI: We are looking for people who are inspired by the power of AI in eHealth, eager to shape transformation, and curious at heart-ready to see how technology can make healthcare smarter, easier, and better. Together, we are shaping the future of healthcare. Become part of our mission and make a difference - for a world where knowledge saves lives! Your Contribution: * Lead one of CGM's most important strategic transformation initiatives - a multi-year, enterprise-wide program that will fundamentally reshape how we operate, serve customers, and scale globally.