Product Lead (App)
Role details
Job location
Tech stack
Job description
The Holidays business has an ambitious growth strategy spanning new markets, propositions and partners - all powered by a major tech transformation.
About the role
As part of our tech transformation, we plan to build a British Airways Holidays App.
The Product Lead (App) will lead a newly created App Product team to build and grow our customer-facing App. Reporting into the Head of Digital Experience, this role will own the App strategy and deliver a brilliant customer experience aligned with the broader British Airways Holidays vision.
What you will be doing
- Set the vision, strategy and goals for the App, informed by business strategy, customer research and analytics
- Lead a multi-disciplinary product team, including a QA Engineer, Business Analyst, and contract engineering & design roles
- Own the roadmap, ensuring solution design and decisions are data-driven and aligned to business priorities
- Be accountable for delivery across the App Product team, partnering with central Tech for resourcing and solution design, and coaching teams to build iteratively using agile methodologies
- Maintain a high-quality customer experience on the App
- Collaborate with key stakeholders across BA Holidays, IAGL and OpCos
- Drive the strategy for BA Holidays' presence in the BA App
- Oversee and optimise the App budget, ensuring efficient and appropriate investment
Requirements
Do you have experience in Communication skills?, * Proven experience as a product and people leader within agile product environments
- Strong communication skills with the ability to build trusted relationships
- A strategic mindset and passion for exceptional customer experiences
- Strong commercial acumen with the ability to identify and maximise commercial drivers
- Experience managing an App product and understanding its role in the wider strategy
- Comfort with ambiguity and change - we're on a journey of transformation
- Experience managing multi-million-pound budgets
️ Why you'll love it
You're excited to build from the ground up
Shape new products, processes and ways of working within a transforming digital organisation.
You thrive in small, high-performing teams
Join a group that genuinely supports each other, where everyone's contribution matters.
- You love fast pace and continuous learning
If you value progress over perfection, you'll fit right in.
You enjoy taking end-to-end ownership
Benefits & conditions
- 26 days' holiday (plus bank holidays), increasing with service - with the option to buy or sell 5 days
- Unlimited standby and premium standby fares from day one
- Holiday & flight discounts for you, friends & family
- Flexible working hours
- Annual performance bonus
- Pension contributions (6% company / 3% employee)
- Private medical & dental cover with BUPA
- Enhanced Primary & Co-Parent Leave
- Up to 20 days working in Europe per year under hybrid policy
- Cycle to work scheme
- Electric/ULEV car scheme
- Ability to purchase discounted Avios
- Wellbeing & recognition programmes
Our offices are in central Crawley with hybrid working (UK only). Most roles work from the office two days per week, with additional days as needed for collaboration and meetings. We support new colleagues being office-based for the first few weeks.
What makes us special
You do. Your passion, creativity, warmth and excellence make British Airways Holidays extraordinary. As we grow, you'll grow - with real opportunities to develop your skills and career.
We're committed to diversity, equality and inclusion:
- Everyone feels valued and respected
- Everyone is treated fairly
- Our teams reflect the communities we serve
