IT & Application Support Engineer
Role details
Job location
Tech stack
Job description
An established software business in Belfast is seeking an IT & Application Support Engineer to join its internal IT function. This is a hands-on role supporting day-to-day IT issues and business-critical systems, ideal for someone who enjoys problem-solving and working closely with end users., You will act as a first point of contact for IT and application-related issues, supporting users across the business. The role involves a mix of general IT support and application support, requiring strong communication skills and a structured troubleshooting approach., * Provide 1st line IT and application support to internal users
- Troubleshoot hardware, software, and system issues
- Support internal business systems and applications
- Communicate clearly with users, keeping them updated on progress
- Escalate issues where appropriate and work with wider IT teams
- Run basic SQL queries to help investigate application issues
Requirements
- Minimum 2 years' experience in a 1st Line IT Support or Application Support role
- Strong customer-facing and communication skills
- Logical, methodical approach to problem-solving
- Confident supporting a wide range of users
- Basic SQL knowledge is essential
Benefits & conditions
- £28,000 - £32,000 depending on experience
- 34 days annual leave (including statutory days)
- Private healthcare
- Pension scheme
Working Pattern
- Monday to Friday, 9:00am - 5:30pm
- 1-hour lunch
- Fully office-based in Belfast
Interview Process
- Two interview stages
- Short SQL test (completed remotely, approx. 30 minutes)
About the company
Muse Group
Muse Group empowers music makers. We create the world’s most popular content, apps and platforms for playing, recording and composing music.
Through our expansive music catalogs, educational expertise, innovative learning tools and free open-source software, we make it easier for millions — from beginners to experienced musicians — to be creative every day.
The Muse community is now over 400 million strong. And we’re just getting started.
Our future vision is of a world with over a billion music makers — and we have a drive to expand our influence into other creative spaces too.
What do we make?
We make essential resources for all kinds of creatives, from performers to podcasters. Learn more about the leading Muse Group products here.
Who are we?
Muse Group began life as Ultimate Guitar, the largest online global community of musicians. Eugeny Naidenov founded Ultimate Guitar in 1998, with a dream to make it easy for guitarists to play songs by Guns ‘N’ Roses and his other favorite rockers. From there, the site grew from a plucky, tab-sharing trailblazer into a global leader of online music publishing.
In 2017, Ultimate Guitar acquired MuseScore, expanding its reach into sheet music. Muse Group has only continued to grow from there — and now includes Audacity, StaffPad and many more.
In 2023, Muse Group acquired Hal Leonard, the legendary global sheet music publishers, adding an unparalleled music catalog and educational expertise to the team.
Today, we are an international, visionary team of creatives, music lovers and audio obsessives, developing products we could not live without.
