Digital Systems Engineer

We're looking for a Digital Systems Engineer to design, build, and continuously improve the internal digital tools that support our members and staff.

Working as part of our Digital Team, you'll take a hands-on role in developing and maintaining our CRM, digital product stack and associated products and systems, building integrations and automations, and ensuring our tools are reliable, well-designed, and genuinely useful for the people who rely on them every day., Design, build and improve internal systems:

• Customise and extend our Microsoft Dynamics 365 CRM
• Build and maintain integrations between systems using APIs
• Develop automations and backend services (e.g. Azure Functions)
• Improve system reliability, performance, and data quality

Own internal digital products:

• Work with a Business Analyst and stakeholders to understand user needs
• Translate requirements into well-designed technical solutions
• Deliver changes iteratively and measure their impact
• Balance short-term fixes with longer-term improvements

Support and enable colleagues:

• Act as a point of escalation for technical issues with internal tools
• Investigate and resolve problems efficiently
• Provide training, documentation, and guidance to help teams work confidently with digital systems

Contribute to the wider digital team:

• Help shape standards, ways of working, and technical direction
• Share knowledge and support colleagues across the team
• Identify opportunities where digital tools can deliver meaningful improvements, We are a membership organisation that brings together people, companies and organisations to realise the positive outcomes of what digital technology can achieve in collaboration with our sister company. We collaborate across business, government and stakeholders to fulfil the potential of technology to deliver a stronger society and more sustainable future. By providing expertise and insight, we support our members, partners and stakeholders as they prepare the UK for what comes next in a constantly changing world.

• Experience designing and maintaining internal digital systems
• Strong understanding of APIs, integrations, and data flows
• Ability to work closely with non-technical users and stakeholders
• A pragmatic, user-centred approach to building digital tools
• Programming experience

Desired Knowledge and Experience:

• Experience with Microsoft Dynamics 365 or similar CRM platforms
• Experience building cloud-based services or automations (e.g. Azure)
• Experience working in small teams or resource-constrained environments

Additional Information:

This is a full time role based out of the organisation's London offices, however the organisation operates a flexible working policy.

This role profile is a guide to the work that is required but does not form part of any contract of employment and may change from time to time to reflect changing circumstances.

The successful candidate must have permission to work in the UK prior to the commencement of employment., Candidates with experience of: IT Systems Engineer, Infrastructure Engineer, AWS Systems Engineer, IT Infrastructure Systems Engineer, Technical Developer, Digital Systems, Internal Systems IT Engineer may also be considered for this role.

The organisation is the trade association which brings together people, companies and organisations to realise the positive outcomes of what digital technology can achieve. With over 1100 members (the majority of which are SMEs) across the UK, the organisation creates a network for innovation and collaboration across business, government and stakeholders to provide a better future for people, society, the economy and the planet. By providing expertise and insight, we support our members, partners and stakeholders as they prepare the UK for what comes next in a constantly changing world.