Mfp printer /hardware/computer field engineer - Chelmsford

Provide break/fix support for printers, MFPs, laptops, desktops, and associated hardware. Diagnose and repair devices to board level with accuracy and efficiency. Deliver Level 1 deskside support for Windows-based systems. Perform hands-and-feet network support, including troubleshooting connectivity issues, replacing equipment, and assisting remote teams with escalations. Maintain accurate records of work completed, parts used, and updates within service management systems. Ensure excellent customer service and communication at all times. Travel to various customer locations across the UK as required. Must Haves

Full UK driving licence (maximum 6 penalty points). Legal right to work in the UK. No restrictions preventing the attainment of SC Security Clearance. Flexibility to work variable start/finish times as required by the business.

Proven experience as a printer and MFP engineer, including repair to board level. Demonstrated ability to repair laptops and desktops to board level; vendor certifications (Lenovo, HP, Dell) highly advantageous. Hands-on experience providing L1 deskside support in Windows environments. Experience with hands-and-feet network support, including switch replacements, patching, and hardware swaps. Strong problem-solving ability and confidence working independently. Excellent communication and customer-facing skills. Desirable

Vendor certifications (e.g., Lenovo, HP, Dell, Canon, Ricoh). Experience working in multi-site field service roles.