IT Helpdesk Analyst - 2nd Line
Role details
Job location
Tech stack
Job description
You will support clients with a wide range of hardware, software, and network-related issues. Your key responsibilities will include:
- Providing clear, friendly, and effective assistance to clients with IT queries.
- Troubleshooting and resolving technical issues efficiently, aiming for first-contact resolution.
- Collaborating with clients and internal teams, to ensure timely resolution of tickets through a mixture of communication channels including MS Teams, email and phone.
- Providing expert client support in the Microsoft Modern Workplace environment. Supporting Microsoft technologies including OneDrive, SharePoint, Intune and Autopilot.
Requirements
Do you have experience in User account provisioning?, * Microsoft Certification (ideally Fundamentals or above) or equivalent hands-on experience with Microsoft technologies.
- Substantial experience in a busy IT support/helpdesk environment.
- Demonstrable experience supporting Microsoft Modern Workplace environments and Technologies.
- Excellent customer service and communication skills, you're someone who can explain technical things with clarity., * IT Helpdesk: 2 years (required)
Benefits & conditions
- Company pension
- Company sick pay
- Regular social events and team activities
- Company sponsored training
- Employee Assistance Programme
- Life Assurance
- Perkbox employee rewards
- Referral bonus scheme
- Cycle to Work scheme
- Free on-site parking
We are committed to creating a workplace that is inclusive to all. If you need any adjustments to our hiring process, please don't hesitate to let us know. We welcome applicants from all backgrounds, and we are especially keen to hear from underrepresented groups in tech.
Commitment to information security is a key part of every role. All staff are expected to follow company security policies and contribute to maintaining our ISO 27001 standards.
Applicants must have the legal right to work in the UK. Unfortunately, we are unable to offer visa sponsorship now or in the future, so we cannot consider candidates who do or will require visa sponsorship to work in the UK.
Job Type: Full-time
Pay: £32,000.00-£38,000.00 per year
Benefits:
- Company events
- Company pension
- Cycle to work scheme
- Free flu jabs
- Free parking
- On-site parking
- Sick pay
Application question(s):
- Have you previously worked for an IT Managed Service Provider (MSP)?
- This role is on-site. Are you able to commute to Eynsham, Oxfordshire on a daily basis?
