CRM Project Manager

• Own the CRM replacement life cycle: discovery, RFP, vendor evaluation/selection, implementation, cutover and post-go-live optimisation.
• Drive strong vendor management: commercials, delivery governance, SLAs and risk/issue management.
• Lead stakeholder management across a global footprint, tailoring requirements and customisation for different territories.
• Orchestrate data migration, integrations (within the Microsoft ecosystem), security/permissions and environment strategy.
• Establish project governance: plan, budget, RAID, stage gates and reporting to the programme leadership.
• Champion change management & adoption: comms, training, UAT and success measures.

• Accredited PRINCE2 (preferred) or PMP (essential: current certification).
• Demonstrable experience leading in-house - off-the-shelf CRM replacements.
• Track record running global CRM selection processes and implementations with multi-region requirements.
• Strong vendor and senior stakeholder management; confident with exec updates and steering activity.
• Microsoft Dynamics 365 experience (highly desirable) and broader Microsoft stack familiarity.
• Excellent governance discipline: planning, budgeting, risk/issue/decision control, benefits tracking.
• Desirable exposure to media, audience measurement or market-research environments.
• Sector knowledge is not essential-your CRM delivery experience is what matters.

If you've led CRM implementations for large, global organisations, guiding everything from vendor selection through to full rollout. We'd love to connect and explore whether this could be your next standout project.

Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy.