ServiceNow Technical Architect

As a Technical Architect - ServiceNow, you will make an impact by shaping and governing the architectural foundation of complex, enterprise-scale ServiceNow implementations. You will be a valued member of our Digital & Technology / ServiceNow Practice and collaborate closely with solution architects, delivery teams, clients, and senior business stakeholders., * Own the end-to-end technical architecture for the ServiceNow platform, ensuring scalability, maintainability, security, and performance across all modules.

• Lead the creation of High-Level Designs (HLDs) and Low-Level Designs (LLDs) for complex, global and multi-instance ServiceNow environments.
• Translate strategic business and technology objectives into actionable architectural roadmaps and platform blueprints.
• Drive and enforce technical governance, best practices, and architectural standards across all platform initiatives.
• Act as the highest technical escalation point, providing guidance on integrations, performance tuning, security, and data modelling.

Do you have experience in TOGAF?, * Active ServiceNow Certified Technical Architect (CTA) - mandatory.

• Fluency in Dutch - Mandatory
• 8+ years of hands-on experience in ServiceNow design, development, and implementation.
• 3-5+ years as a Platform or Enterprise Architect delivering large-scale ServiceNow programs.
• Deep expertise across multiple ServiceNow suites (ITSM, ITOM, HRSD, CSM, SPM, SecOps).
• Strong knowledge of platform security (ACLs, encryption), scripting (JavaScript/GlideScript), data modelling, Flow Designer, Service Portal, ATF, Integration Hub, Now Experience, NowAssist and NowCreate.
• Proven track record designing and governing complex integrations, APIs, and enterprise data models (CMDB, CSDM).
• Experience collaborating with senior stakeholders and presenting architectural decisions at executive level., * Additional ServiceNow certifications (CAD, CIS - ITSM/HRSD/ITOM/etc.).
• Familiarity with Enterprise Architecture frameworks such as TOGAF.
• Experience working within Agile and DevOps delivery environments.
• Fluency in English & Dutch; knowledge of additional EU languages is a plus.

We're excited to meet people who share our mission and can make an impact in a variety of ways. Don't hesitate to apply, even if you don't meet every preferred requirement. Your transferable skills and unique experiences matter.

• Competitive salary based on your experience and qualities.
• NS business card for commuting.
• 25 days of paid leave per year.
• Laptop and smartphone.
• Pension scheme.
• Cognizant covers the gross base premium for health insurance through CZ
• Access to Udemy and Cognizant Academy for continuous learning.
• Technology-driven, innovative environment with a strong global backbone.
• Open, "can-do'' team culture in an international environment.

We believe hybrid work is the way forward as we strive to provide flexibility wherever possible. Based on this role's business requirements, this is a hybrid position requiring 2-3 days per week in a client or Cognizant office in the Netherlands. Regardless of your working arrangement, we support a healthy work-life balance through our wellbeing programs. The working arrangements for this role are accurate as of the date of posting and may change depending on business or client needs.