Directorate Support Manager - Medical

To provide high quality business and operational service support to the Division and contribute to the implementation of strategy ensuring opportunities for continuous development and improvement of services are appropriately considered and pursued to facilitate the delivery of clinical services., * Posts close at midnight on the indicated date. However, if there are a high level of interest in this position, we may close the advert once sufficient applications are received. Please complete and submit your application early.

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NHS Lanarkshire is dedicated to building a diverse workforce where everyone can thrive, develop, and succeed based on their skills, knowledge, and talent-regardless of race, disability, gender, sexual orientation, or care experience* or any other dimension that can be used to differentiate people from one another.

*Care experienced applicants include those who have lived with foster parents, kinship carers, or in residential/secure children's settings.

Candidates should provide original and authentic responses to all questions within the application form. The use of artificial intelligence (AI), automated tools, or other third-party assistance to generate, draft, or significantly modify responses is strongly discouraged. By submitting your application, you confirm that all answers are your own work, reflect your personal knowledge, skills and experience, and have not been solely produced or altered by AI or similar technologies. Failure to comply with this requirement may result in your application being withdrawn from the application process.

Right to Work within the UK

NHS Lanarkshire has a legal obligation to ensure that it does not employ any worker who has not been granted the relevant permission to work in the UK.

• Educated to degree level in business management or equivalent knowledge and demonstrable experience
• Post graduate expertise within a business management / operational management or health service area that demonstrates the required expert breadth of knowledge required to lead safely, effectively and efficiently
• Further education/evidence of Continuous Professional Development
• Effective leadership skills to enable the day to day management of service delivery and demonstrate the ability to motivate others and work using own initiative
• Line management experience and the ability to management effectively
• Knowledge of planning, operational processes and systems
• The post holder will possess excellent team-working and have the ability to motivate and influence others and work using own initiative.
• Excellent listening, communication and interpersonal skills and effective time management skills.
• Working knowledge of basic information technology.

A driving licence is required, this must be a full UK/EU/EEA licence., * Management experience within health care setting - Including experience of managing a large team of admin & clerical staff.

• Highly specialist knowledge of treatment time guarantee legislation and referral to treatment targets
• Excellent knowledge of electronic patient management systems (clinical portal and TRAK).
• Knowledge of relevant surgical specialities
• In depth knowledge of medical equipment
• Knowledge of performance monitoring and reporting systems (e.g. MILAN)
• Excellent interpersonal skills with patients and other healthcare professionals
• Ability to communicate complex and sensitive information both verbally and in writing
• Ability to manage & lead a team of administrative & clerical staff.
• Proven leadership qualities with evidence of managing effectively through periods of significant change.

• Membership of NHS Pension Scheme, with life insurance benefits (for more information on the NHS Pension Scheme visit the Scottish Public Pension)
• Paid sick leave increasing with length of service
• Occupational health services
• Employee counselling services
• Work-life Balance policies and procedures

NHS Lanarkshire have a range of support services on topics that can impact both on your working and personal life including occupational health, spiritual care and independent counselling. This support can be accessed using the links on this page.

Have you always wanted to work with NHS Lanarkshire? Then this might be the opportunity for you to join Team Lanarkshire! Here at NHS Lanarkshire, we put the patient at the heart of everything we do. Each colleague within the organisation plays a key role in how we deliver our healthcare services. We proudly serve a population of 655,000 across rural and urban communities in both North and South Lanarkshire. NHS Lanarkshire is comprised of Acute Services (which currently provide hospital based services over 3 main sites), Corporate & Property & Support Services, North and South Lanarkshire Health and Social Care Partnerships which provide integrated primary healthcare and social care services to local communities and surrounding areas.