Senior Application Support Analyst

• Take full ownership of incidents, service requests, problems, and changes
• Act as a trusted point of contact for key clients
• Lead the response to major incidents and complex technical challenges
• Work closely with Level 3 engineering teams and engagement managers
• Help shape service operations by driving process and product improvements
• Influence best practices across international teams in the UK, North America, Asia, and Australia
• Mentor junior analysts as the team continues to grow

Technologies:

• Support
• Java
• Oracle
• SQL
• ASP.NET
• Security

• Experience in a relevant Application / Product Support role
• Strong experience with Oracle and SQL
• Working knowledge of Java and .NET environments
• Experience supporting business-critical applications in a client-facing capacity
• Ability to work effectively within a distributed, global team
• Proven ability to meet deadlines in a fast-paced, changing environment
• Financial services experience is desirable, but not essential

We are a global technology organization seeking a Senior Application Support Analyst to join our growing Edinburgh-based team. We provide critical infrastructure and software to major financial institutions worldwide and are currently experiencing significant growth, making this a great time to join us. In return, we offer a salary of £50,000 - £65,000, a 10% annual bonus, and a solid benefits package. The role offers hybrid working, with 2-3 days per week in our centrally located Edinburgh office, easily accessible from train stations, along with strong long-term career prospects in a high-growth organization.