NOC Analyst

• Monitor overnight batch processes and respond to alerts.
• Execute routine tasks using Linux command-line tools.
• Use monitoring tools to track performance and detect issues in real time.
• Respond to and escalate alerts and incidents as needed.
• Identify opportunities for process optimization and automation.
• Keep documentation and procedures up to date and clearly communicated.

Technologies:

• Support
• Linux

More:

Located in Edinburgh, our Global Tech Support (GTS) department offers a collaborative work environment where youll play a crucial role as an NOC Analyst. We support IT systems and employees across our global sites, ensuring the stability and performance of critical systems. This position involves flexible working, allowing you to balance your professional and personal life effectively. We offer tailored health and wellbeing rewards, opportunities for share purchasing with company contributions, and a welcoming community eager to support your growth.

• Experience in a technical environment such as NOC, IT support, or systems administration.
• Strong analytical and troubleshooting skills, with a focus on triage and first-time fix.
• Familiarity with Linux systems and strong command-line skills.
• Team-oriented mindset with attention to detail and a collaborative approach.
• Passion for learning, service improvement, and innovation.