Desktop Engineer

Reporting to the Service Delivery Manager, the Desktop Engineer will be responsible for providing technical support, maintaining desktop infrastructure, and ensuring the smooth operation of end-user computing environments. This role involves troubleshooting hardware and software issues, deploying systems, and supporting users both remotely and on-site.

About the Role

• Provide 1st and 2nd line support for desktop, laptop, and mobile devices.
• Work closely with the offshore Service Desk team to ensure smooth escalation from call to closure
• Install, configure, and maintain Windows and Android devices
• Troubleshoot hardware issues and coordinate repairs or replacements.
• Support Microsoft 365 applications, Active Directory, and remote access tools.
• Ensure endpoint security through antivirus, encryption, and patch management.
• Assist with IT asset management and inventory tracking.
• Document support activities, solutions, and procedures.
• Collaborate with other IT teams to support infrastructure and project work.
• Onsite presence in Rowan House to support walk-ups and VIP support
• Visiting depot locations to complete the modern desktop refresh project

Do you have a valid Driving Licence license?, Do you have experience in Windows?, * Proven experience in a desktop support or IT technician role.

• Holds a UK driving license and happy to travel to depot locations across England
• Strong knowledge of Windows 10/11, Microsoft Office 365, and Active Directory.
• Familiarity with imaging tools (e.g., Autopilot) and remote support tools
• Excellent problem-solving and communication skills.
• Ability to work independently and manage multiple tasks.
• Customer-focused with a proactive and professional attitude

6 months FTC - £28,000 to £30,000 Per annum, Not only do we offer free onsite parking and competitive salary but you'll also have access to:

• Company funded Health Cash Plan - providing cash back for everyday healthcare costs such as dental, optical and physiotherapy
• 5% match pension
• 25 days holiday plus holiday buy scheme
• 24/7 E-Learning modules, Training and Development opportunities
• Sharesave Scheme, Cycle to work schemes, Health cash plan
• Colleague Assistance Programme & Colleague referral scheme

Our reputation as the UK's largest newspaper and magazine wholesaler speaks for itself. Every day, we serve more than 22,000 customers from 34 distribution centres across the country. Behind every nightly miracle is a team of dedicated people carrying out more roles than you realise - we're the unseen force that delivers. So when we say we're excited for what the future holds for our customers and colleagues, you can trust we're as good as our word.