Support Engineer at Trius in Genk

As a leading IT company, active throughout Belgium, we are among the top 5 in Belgium. We provide innovative customized solutions for SMEs, governments and industrial companies in every sector, from IT infrastructure to application development and office technologies. With specialized teams and support in three languages, we strive to maximize efficiency and security for our customers. Join a growing company where your talent and expertise really make a difference!, User Support

• Provide support for hardware and software related problems through:

System and device management

• Install, configure and maintain IT systems and mobile devices.
• Perform technical interventions, performance analyses and safety checks to ensure optimal operation.

Technical troubleshooting

• Identify and analyze technical problems and potential threats.
• Proactively develop and propose solutions to prevent future complications.

Incident Management

• Register and follow up incidents according to agreed Service Level Agreements (SLAs).
• Ensure accurate and comprehensive documentation of incidents and actions.

Process optimization

• Contribute to the optimization of internal processes, with an emphasis on efficient system administration and high-quality customer support.

Contract Management

• Proactively manage customer contracts, including monitoring compliance and customer satisfaction.
• Identify opportunities to further improve customer relationships and contractual arrangements.

Do you have experience in Windows?, Do you have a Bachelor's degree?, * You have a bachelor's degree in IT or equivalent experience.

• You have at least 5 years of experience as a support engineer.

Technical expertise

• You have demonstrable knowledge of:

• Microsoft 365 (O365) and Windows clients and servers.
• VMware and Active Directory.
• Storage Solutions and Remote Desktop Services (RDS).
• Azure and networking and security.

Customer Focus

• Customer-centric thinking is in your DNA:
• You understand what customers need.
• You proactively seek the best solutions to their challenges.
• Cooperation and responsibility
• You enjoy working independently and taking responsibility for your tasks.
• In more complex cases, you know the importance of collaboration and work smoothly with colleagues.

Communication skills

• You communicate fluently in Dutch and English.
• Knowledge of French is a plus.

In addition to a competitive salary, you will benefit from a range of fringe benefits such as:

• Vouchers: receive meal vouchers and eco vouchers.
• Expenses
• Commercial vehicle+ fuel card/charge card
• Technical equipment: Get a powerful laptop, a budget for a cell phone and a subscription.
• Time off: Take advantage of 20 vacation days per year.
• Professional Development:Get access to a variety of training courses tailored to your ambitions.