IT Servicedesk Engineer

As a IT Service Desk Engineer you would be responsible for supporting the customers/users with 1st and 2nd line support. You should be familiar with PC configuration and software/hardware set up. This is a fantastic time to join a growing Data Center business. It will provide great opportunities for candidates with drive and motivation. Local language is not required for this role, but English is necessary. This is a full-time position from Monday to Friday, business hours. Key Accountabilities

• Provide 1st and 2nd line support to the business.
• Provide VIP Support and guidance.
• Provide Remote Support & assistance
• Ensure all Incidents & Service Requests are handled within our Service Level Agreements.
• Ensure Services are maintained and always available for use.
• Ensuring quality and completeness of end-user hardware and software asset inventory management.
• Configure PC's and set up for users
• Set up misc. hardware and software for users.
• Ensuring end-user devices are patched and meet our Compliance standards.
• Microsoft M365 Administration & Support.
• End-user device management via In-tune
• Mac device management

Do you have experience in macOS?, * ITIL Foundation Certificate or ITIL v3

• A+ Certification or similar Microsoft Training, * Minimum 2 years' Experience working in an IT Service Organization
• Works under own direction
• An understanding of Networking
• Active Directory and Group Policy
• Microsoft Office 365, including Teams and SharePoint
• Microsoft Azure, Intune, and Defender for Endpoint
• Ivanti Service Manager or similar ITSM toolset experience
• MacOS and Mac device management working knowledge

If your professional growth and compensation trajectory are restricted in any way, consider -

• Stepping into a role with a nationally recognized leader in the Mission Critical market
• Working with an employer who maintains a corporate philosophy to hire only our nation's best
• Who invests in and are unilaterally committed to continuing the enrichment of their employees

If you have what it takes to work in a dynamic, fast-paced environment we welcome the opportunity to provide more detail and explore your current situation and interests.