Systems and Support Engineer - IT Infrastructure
Role details
Job location
Tech stack
Job description
Are you a hands-on systems engineer passionate about cloud infrastructure, automation, and integrations? Join our globally distributed, remote-first SaaS company and play a pivotal role in shaping the technology that powers our business. You'll manage and optimize cloud environments, streamline IT processes, and lead strategic initiatives that ensure reliability, scalability, and security for teams across multiple time zones. This is your chance to make a visible impact on a growing company while working with a modern, dynamic tech stack.
What You'll Do
- Manage endpoint lifecycle using Jamf and Microsoft Intune, including enrollment, configuration profiles, security policies, patching, and compliance reporting
- Deliver white-glove onboarding and offboarding, ensuring all hardware, systems, and access are provisioned securely and efficiently
- Procure employee hardware and peripherals, and manage asset inventory and lifecycle tracking
- Coordinate global shipping and logistics for employee devices, replacements, and returns
- Design, deploy, and maintain AWS and Azure cloud environments.
- Architect and maintain integrations across SaaS platforms using Workato or similar iPaaS tools
- Lead automation initiatives to improve system reliability and reduce manual IT and support tasks
- Monitor and troubleshoot endpoint, application, network, and infrastructure performance issues
- Create and maintain technical documentation, onboarding guides, and self-service resources
- Partner with Security, DevOps, People Ops, and Business teams to align IT services with organizational needs
- Participate in an on-call rotation for after-hours and weekend emergency support as required
- Configuring and troubleshooting SSO using Microsoft Entra ID (Azure AD) or Okta, * AWS Certified Solutions Architect / SysOps Administrator
- Microsoft Certified: Azure Administrator Associate / Azure Solutions Architect
- CompTIA Network+ / Security+
- Integrating with compliance platforms (Vanta, Drata)
Benefits
At Zone, our benefits are designed to enrich your life beyond the workplace. Recognizing that work is just a fraction of your overall life experience, we are dedicated to providing robust support. As a fully remote company, we prioritize flexibility and balance. Explore our comprehensive list of benefits at Zoneandco.com.
Requirements
Do you have experience in macOS?, Do you have a Bachelor's degree?, * Bachelor's degree in Computer Science, Information Technology, or a related technical field (or equivalent experience).
- 5+ years of hands-on experience supporting and managing Windows and macOS environments in a professional setting
- 3 years of experience managing endpoints using Jamf or Microsoft Intune
- 3 years of experience administering Google Workspace and Microsoft 365 (Office 365)
- Level 2 and Level 3 support for Windows and macOS endpoints, corporate applications, and collaboration platforms
- Self-motivated with a proactive approach to identifying and solving problems
- Customer-focused mindset with a dedication to delivering quality service
