Implementation Project Manager

As an Implementation Project Manager at BillingPlatform, you will lead customer-facing implementation projects that are critical to our clients' success and to BillingPlatform's growth. You will drive delivery excellence across the full implementation lifecycle-ensuring projects are delivered on time, on budget, within scope, and designed for long-term customer adoption and value realization.

This role requires balancing program governance, customer success, and technical delivery oversight. You will coordinate with customers, partners, and internal Professional Services, Product, and Sales teams to deliver high-quality outcomes aligned with best practices in billing, invoicing, collections, and revenue recognition., Project Leadership & Governance

• Lead end-to-end project management for BillingPlatform implementations, driving delivery against scope, schedule, and budget
• Define and manage project governance structures, including Steering Committees, delivery assurance checkpoints, and partner/customer accountability models
• Proactively identify risks and issues, develop mitigation strategies, and escalate as needed

Customer & Partner Engagement

• Act as the primary point of contact for customer stakeholders, ensuring alignment on goals, requirements, and deliverables
• Partner with third-party system integrators and consulting firms, providing oversight and enforcing BillingPlatform's Delivery Assurance standards
• Facilitate executive-level communication, reporting on project health, milestones, and risks

Requirements & Solution Alignment

• Coordinate requirements gathering, validation, and traceability to ensure business objectives are met
• Partner with Solution Architects and Consultants to ensure solutions align with BillingPlatform best practices and product capabilities
• Ensure revenue recognition and compliance considerations (e.g., ASC 606 / IFRS 15) are incorporated into project design and delivery

Collaboration & Internal Alignment

• Partner with Sales during scoping to ensure accurate estimates and a smooth handoff into delivery
• Collaborate with Product Management to escalate configuration challenges, evaluate product gaps, and recommend roadmap enhancements
• Contribute to continuous improvement of Professional Services methodologies, tools, and accelerators

Team Enablement

• Support recruiting, onboarding, and mentoring of Project Managers and Consultants
• Promote a culture of collaboration, accountability, and continuous improvement within Professional Services and across partner ecosystems

Do you have experience in Waterfall?, Do you have a Bachelor's degree?, * Bachelor's degree with 4-6 years of experience in SaaS implementations

• Proven experience leading large-scale enterprise projects, including system integrator or partner-led delivery models
• Familiarity with both waterfall and agile methodologies; proficiency with modern project management tools (e.g., Jira, Smartsheet, MS Project)
• Exceptional communication skills with the ability to influence executive stakeholders and drive cross-functional alignment
• Strong negotiation and conflict-resolution skills with the ability to manage competing priorities
• Self-motivated, independent, and able to learn quickly
• Willingness to travel up to 50%

• Competitive compensation with a comprehensive benefits package
• Medical insurance coverage effective from day one
• Discretionary and charitable time-off program
• Pension plan

Compensation & Equal Opportunity

The base salary range for this position is £80,000-£95,000 per year, depending on job-related knowledge, skills, experience, and market location.

BillingPlatform is an industry-leading, fast-growing SaaS company. Our award-winning, cloud-based revenue lifecycle management platform is leveraged by leading global enterprises to automate and streamline the entire quote-to-cash process. At BillingPlatform, our employees are our most valuable asset, and we believe deeply in a culture of collaboration, accountability, innovation, and transparency. We seek bright, enthusiastic, and creative professionals looking to be part of our incredible team focused on challenging the status quo and driving transformational value to customers. Backed by leading private equity firms FTV Capital and Columbia Capital, we have achieved remarkable industry recognition for growth, including being listed for the fifth consecutive year on Deloitte's Technology Fast 500 list of fastest-growing technology companies and ranked on the Inc. 5000 list for five years running.