Client Solutions Specialist

The Client Solutions Specialist is responsible for addressing all incoming queries about Kenshoo/Skai and managing those queries through to completion., * Answer incoming Kenshoo/Skai support requests from clients via email and chat

• Resolve or escalate issues raised by clients following defined processes
• Support the Client Services staff in defined activities
• Pick up, open and maintain cases in Salesforce

Measures of Success

• Meet quarterly goals as agreed with Director of Client Support
• Attentive response and communication to all support queries
• Feedback back from customers and other Kenshoo Employees
• Meeting defined SLAs that are pre agreed with clients

Do you have experience in UNIX?, Do you have a Bachelor's degree?, The ideal candidate will have great project management skills, be a good communicator, very analytical and be a true problem solver. The role will be office based, but there will be opportunities to progress if the candidates demonstrate themselves to be capable after 18-24 months in the role. It will make a great starter role for somebody looking to begin their career in digital marketing., * Passion, dedication, and desire to be the best

• Basic to Intermediate Level knowledge of Excel
• Ability to work both independently and as part of a team
• Strong communication skills
• Self motivated and ability to work on own initiatives in a fast-pace environment
• Ability to work standard business hours. Flexibility or interest in working 'off-hours' such as weekends or holidays where needed.
• College Degree, Bachelor Degree or higher
• A basic understanding of Search & Social Marketing and the other digital channels

Nice to have

• Fluent in additional languages
• Experience in customer-service industry
• Any of the following areas of expertise: Java, Application Servers, Windows/UNIX Administration.
• Previous experience / knowledge in the areas of online advertising and search engines.

We are hybrid for the long term - with a great home/ office work mix (three days in office per week), passionate and diverse team members, and a vibrant company culture.

Kenshoo/Skai is looking for the best and the brightest to join our rapidly growing team. We're proud of our industry-leading digital marketing software but we're even prouder of the people behind it. That's where you come in! Our work environment is very fast-paced and entrepreneurial. We work hard, we play hard, and we always do whatever it takes to delight our customers!