Service Desk Team Supervisor

This is a shift-based role, requiring strong technical expertise, excellent communication skills, and proven experience in IT support. The Service Desk Team Supervisor will act as a technical escalation point for the team, provide day-to-day supervision, and help drive continuous improvement across processes, systems, and service delivery., * Work with the Service Desk Manager to improve the Service Desk function

• Technical escalation points for members of the Service Desk team
• Work with the IT Infrastructure Team and Service Desk Manager to make sure projects are completed
• Relationship management with external suppliers
• Office 365 administration
• User account and domain management
• Maintaining the Software and Hardware inventories
• Broadcast & Corporate Systems issues ticket management and escalation
• Training the Service Desk Team
• Management and support of on-site Audio-Visual equipment
• Producing and improving the corporate & broadcast IT Knowledge Base
• Maintaining assets in the CMDB system
• Meeting with key areas of the business to improve processes
• Manage the shift service desk team
• Work on existing processes and procedures for the department
• Involvement with managing the shift rota
• Supervising the shift team and managing the continuous service between shifts
• Manage the shift team's workload and provide supervisory expertise

Do you have experience in Windows?, * Proven experience working in a similar technical IT role

• Experience providing support for desktop platforms including Windows 10
• Proficiency with Office 365 administration and full Office Suite
• Proficiency with Microsoft Active Directory
• Ivanti & Intune administration
• Experience in troubleshooting software and hardware faults
• Problem-solving skills and the ability to work under pressure
• Confidence in communicating with people and understanding their IT concerns
• IT Service Management tool knowledge
• Ability to form strong working relationships to best assist all staff, as well as having a good logical approach to problem-solving
• Flexible and able to adapt to changes to work schedule when required
• Detail-oriented, deadline-driven, self-directed, and organised
• Be confident in being able to speak to all levels of the business
• ITIL Qualification is desired but not required
• Previous experience in an IT Support role is desired but not required
• Previous experience working in a shift-based role supporting media organisations or similar is desired but not required

Premier League Studio's IT team is looking for a Service Desk Team Supervisor. Working closely with the Service Desk Manager, the preferred candidate will play a key role in ensuring the Service Desk function operates efficiently, consistently, and to a high standard across both corporate and broadcast environments., The Premier League is home to some of the most competitive and compelling football in the world. The League and its Clubs use the power and popularity of the competition to inspire fans, communities and partners in the UK and across the world. The Premier League brings people together from all backgrounds. It is a competition for everyone, everywhere and is available to watch in over 900 million homes in 189 countries. In November 2024, the Premier League announced it was establishing a new in-house media operations business launching at the start of the 2026/27 Premier League Season. Premier League Studios will be responsible for all international media content production and distribution, providing a best-in-class content service to the Premier League's partners and millions of passionate fans around the world. The Premier League is an equal opportunities employer and strives to create an inclusive culture where talent can flourish. We believe in the potential of everyone and open our doors to those who share those values. All appointments will be made based on merit; however, we particularly encourage applications from women, people from minority ethnic communities, LGBTQ+ people and disabled people. Our hybrid-working model also allows you some variety on your place of work, offering you the chance to work from home on some days each week, where possible. You will be expected to attend the office or site visits in line with our company policy. All staff liaise closely with their line manager to manage their time appropriately and according to their work and team requirements., The Premier League is home to some of the most competitive and compelling football in the world. The League and its Clubs use the power and popularity of the competition to inspire fans, communities and partners in the UK and across the world. The Premier League brings people together from all backgrounds. It is a competition for everyone, everywhere and is available to watch in over 900 million homes in 189 countries. We have a wide variety of responsibilities. These include organising the competition and its Handbook as well as managing the centralised broadcast and commercial rights. The work we do in conjunction with the Clubs also goes far beyond the 90 minutes. We support and provide a framework for youth development, we protect the organisation's intellectual property, support the wider game and community programmes, undertake international development work and liaise with governing bodies and other leagues. The Premier League is an equal opportunities employer and strives to create an inclusive culture where talent can flourish. We believe in the potential of everyone and open our doors to those who share those values. All appointments will be made based on merit; however, we particularly encourage applications from women, people from minority ethnic communities, LGBTQ+ people and disabled people.     If you require alternative methods of application or screening, you must approach the employer directly to request this as Indeed is not responsible for the employer's application process.