2nd/3rd Line Support Analyst

• Provide 1st and 2nd line IT support for hardware, software, and applications
• Manage and escalate issues to 3rd line support or external suppliers where required
• Support specialist systems such as AutoCAD, Bluebeam, Asta Powerproject, and Lecia
• Maintain and improve IT documentation, ensuring compliance with standards (PCI DSS, Cyber Essentials, GDPR)
• Assist with site setups, network infrastructure, and mobile phone provisioning
• Support core IT systems including Exchange 365, Mimecast, Manage Engine Service Desk Plus, and security tools
• Travel to sites (minimum one day per week) to provide and maintain IT services

Technologies:

• Azure
• Hardware
• Support
• Mobile
• Network
• Security
• SharePoint
• Office 365
• Cloud
• Active Directory

• Hands on experience within an IT support/service role
• Hands on exposure to Exchange 365, Mimecast, Azure
• Strong working knowledge of MS Office, including Access and SharePoint
• Excellent customer service skills
• Confident communicator who enjoys working as part of a team
• Full UK driving licence (manual) and own car
• Right to work in the UK, We are looking for an experienced 2nd Line Support Analyst to join our internal IT team in Maidstone, Kent, for an initial 2-month contract with the potential to transition into a permanent position. We offer a hands-on role that involves supporting a wide range of systems and users and requires travel to construction projects to ensure IT services operate smoothly. Our team values problem-solving skills and excellent customer service, and were keen to find someone who is a confident communicator and enjoys collaboration.