1st Line IT Support

• In this role, you will be part of our helpdesk team at our Nottingham office. You will be the first point of contact for customers, responsible for logging all technical incidents and requests via phone or email. You will resolve these issues in line with our service level agreements and take full ownership of tickets to ensure customers have a consistent line of communication. Additionally, you will collaborate with other members of the technical support team, leveraging their knowledge and experience to reach satisfactory resolutions.
• --, As a Disability Confident Level 3 Employer, we are dedicated to inclusive and accessible recruitment practices, ensuring equal opportunities for individuals with disabilities. We participate in the Guaranteed Interview Scheme, which guarantees an interview to any candidate with a disability who meets the minimum criteria for the role. We welcome you to join our diverse and supportive team where your skills and talents are valued.

• We are looking for someone with at least 6-12 months of experience in a technical role or strong customer service experience, particularly in a helpdesk environment. If you have familiarity with Ivanti, Service Now, or ITSM tools, that would be an advantage, although we provide full training. If you have a solid customer service background and an interest in IT, we would love to have a conversation with you!

Established in the 80s, we at XMA have grown to become one of the top ten largest value-added resellers in the UK. We are an independent UK company with full geographic coverage, serving a diverse customer base across the public and private sectors. We take pride in our ability to help organizations and users achieve more with technology, specializing in realizing individual ambitions to transform and evolve.