1st Line Support Engineer

• Serve as the friendly and knowledgeable first point of contact for our customers.
• Log, manage, and resolve service requests using an IT Service Management tool.
• Develop customer guides, knowledge bases, and internal processes.
• Gain hands-on experience with Windows, Office 365, networking, virtualization, software updates, and backup solutions.

Technologies:

• Support
• Office 365
• Windows

• MSP Experience: A minimum of 1 year of experience in 1st Line support is preferred, but we are open to considering fresh, dynamic individuals with technical understanding or relevant academic qualifications.
• People Skills: A passion for helping others and valuing customer interaction is essential.
• Clear Communicator: You should be confident in explaining technical solutions in a friendly manner.
• Adaptable & Flexible: Willingness to work occasional (paid) overtime as needed.
• Organised & Detail-Oriented: Ability to efficiently juggle multiple tasks.
• Tech Enthusiast: Curiosity about IT and eagerness to learn in a fast-paced environment.
• ###, Kickstart your IT career with us at our thriving Managed Service Provider in Redhill! We manage over 400 business IT systems, providing cutting-edge technology and first-class support. We're looking for an ambitious, tech-savvy, and customer-focused 1st Line Support Technician to join our team.

We offer a competitive salary between £27,000 - £30,000, 22 days of annual leave (increasing to 25), a performance-based bonus, a company laptop, ongoing training and development, and regular team social events.