1st Line Support Engineer

• In this role, you will manage and escalate support tickets related to third-party software, as well as handle incoming 1st Line tickets on our helpdesk. This will involve working with external clients as the end user, so strong communication skills and a focus on customer service are paramount. You will also be responsible for triaging tickets and escalating them to relevant teams when necessary.

Technologies:

• Active Directory
• Azure
• Support
• Office 365
• ServiceNow
• SharePoint
• Windows
• Cloud

• We are looking for a 1st Line Support contractor who has solid previous experience in IT Support within a Microsoft environment. It is essential that you are committed to delivering excellent customer service. Key skills include:
• Experience in a Windows/Microsoft environment, specifically with SharePoint, Windows 10, Office 365, Active Directory, and Azure.
• Experience supporting client-facing software is beneficial.
• Proficient in using ServiceNow ticketing system.
• Excellent customer service skills.

This is a 6-month contract position with the potential for extension. The role is hybrid, requiring you to be in Liverpool one day per week. The daily rate for this position ranges from £130 to £145, and it falls inside IR35. If you know someone who would be a great fit for this role, we offer a referral bonus of up to £1,000 for successful placements (terms apply). For more exciting roles and opportunities, we encourage you to follow us on LinkedIn @VIQU IT Recruitment.