Technical Analyst

As an Infrastructure Analyst, you will be the first point of contact for many of our clients-both via phone and through ticketing systems. In this role, you'll be responsible for triaging, investigating, and resolving customer incidents and problems, ensuring they are escalated appropriately to deliver the most efficient and effective outcomes.

The Private Cloud Team specialises in technologies such as VMware vSphere, VMware NSX, Veeam, and Nimble/3PAR/StoreOnce storage arrays, as well as UCS cloud computing architecture. As part of the role, you'll also develop foundational knowledge across a range of technologies, including cross-skilling in areas such as Commvault Backup, Windows OS, and Linux OS.

What will I be doing?

• Manage customer tickets both technically and procedurally via ANS Support channels in line with defined SLAs and KPIs.
• Understand, maintain, and deliver on the current service desk procedures, including daily infrastructure checks.
• Manage own workload, prioritise efficiently, and assist team members when necessary.
• Monitoring and responding to alerts. Recognise patterns with alerts to identify potential incidents.
• Assisting sales, account managers and CSMs with client escalations.
• Understanding, delivering, and supporting our core IT products and services.
• Contributing to internal documentation.
• Contributing to Daily Stand-up and team meetings.
• Escalating tickets to our 2nd and 3rd line engineers.

Do you have experience in vSphere?, * Working knowledge of VMware and/or SAN Storage Technologies is desirable

• Working understanding of computer architecture, networking, virtualisation, storage, backup, disaster recovery and operating system concepts is ideal but not essential.
• Ability to multi-task and be creative and innovative in a dynamic, fast-paced team environment.
• Previous experience in a service desk/ IT support environment

At ANS, we've created a place where everyone can be themselves, and we empower our people to get the job done. Openness, ambition, honesty, and passion are what drive us every day. We are bold, courageous, and innovative - and we do it like no other. We invest in our people. In training, development, health and more - we give you the benefits and flexibility to maintain a happy work-life balance.

We're proud of the inclusive, fun, dynamic environment we've created. It's a safe space that works for all. You don't have to be a techie to work in tech. Bring your authentic self and find your dream role here. Find out more at LinkedIn pages

With fantastic benefits, an inclusive culture, and a cool office space, we're your kind of workplace.

• As standard: 25 days' holiday, plus you can buy up to 5 more days
• A little extra: we'll give you your birthday off, and an extra celebration day for whatever you want! Tying the knot? You get 5 days' additional holiday in the year you get married. Oh, and 5 volunteer days!
• Private health insurance
• Pension contribution match and 4 x life assurance
• Flexible working and work from anywhere for up to 30 days per year (some exceptions)
• Maternity: 16 weeks' full pay, Paternity: 3 weeks' full pay, Adoption: 16 weeks' full pay
• Company social events - get ready for a jam-packed calendar
• Electric car scheme
• 12 days of personal growth development time