Operational Support Analyst

To provide full operational analytical support to the Executive board, Senior Management Team and Network operations as part of the Operations Support function., * Takes computer generated data and following analysis creates operational reports to for many aspects of the previous day's performance. These reports are issued to our Exec board and operational teams supporting them to manage the day-to-day operation - highlighting issues through analysis and data. Examples of this are the Daily Quality Report (a full network review), Card Left (monitoring the use of a delivery card when unable to deliver)

• Monitors and tracks our forecasted and budgeted volumes against the actual volumes collected - analysing shortfalls / excessive unplanned volumes.
• To compile monthly reports for the Executive Board and Finance which are provided to our parent group
• To create, develop and maintain a dashboard for the SMT
• To identify, investigate and explain variances from targets
• To complete full analysis on network performance to be able to supply both data and support to resolve issues.
• Working closely with the IT to contribute to the development of future reporting requirements
• Liaison with Regional, Site and Operations managers to assist in understanding of reports and to provide ad hoc support as required
• To carry out any other duties that may be reasonably required in the context of the role as requested by the Operations Support Manager
• As part of the route planning process to interpret data and prepare for full review using Geoplan Route Review software
• To work within the team and alone on projects as necessary
• To provide administrative support for the Head of Operations Support and the Operations Support team including stationery control, and holiday/attendance records/reports
• To support the peak planning process, working with the corporate sales team to consolidate forecast information, compare to actual volumes and provide analysis and feedback to the operations management team on performance
• Provides back-office support for the control and despatch of our company uniform, maintaining our database, providing reports on issue, and charging documents to be processed to claim cost back from sub contract drivers
• Controls and supports the network with the Network Planning documents

Do you have experience in Power BI?, * It is essential that the job holder has a broad understanding and competence in the multi-disciplined processes that make up Parcel Operations.

• Having an investigative mind to review and challenge data would be an advantage
• Proven experience in obtaining data and producing reports.
• Conscientious and responsible
• A keen eye for detail and accuracy with a results driven approach
• Outstanding communication skills
• Excellent organizational skills
• Proficient in MS Office
• Understanding of overall network operation
• Excellent Math/MS Excel abilities and working knowledge of data analysis/statistical methods
• Proficient in Power BI - creating, updating and publishing information

At Evri Premium, we know we only grow if our people do too. That's why we're committed to building a truly inclusive and diverse workplace where everyone can bring - and be - their whole authentic selves. We're on a journey to better represent the customers we serve around the UK. We're committed to removing barriers and ensure that each person at Evri Premium is valued for who they are, and what they bring to our business.