IT Service Delivery Manager

Are you passionate about service excellence, stakeholder engagement, and ensuring IT delivers real value to the business? Join Evri as an IT Service Delivery Manager and play a key role in managing critical IT services, vendor performance, and operational relationships that support our fast-moving organisation.

What you'll be doing

As an IT Service Delivery Manager, reporting into a Senior Service Delivery Manager, you will support the Service Delivery Management function by ensuring IT services are reliable, well-governed, and aligned to business needs. You will manage key IT services and strategic vendors, lead service design and transition activities, and build strong relationships with operational departments. You will also contribute to incident, problem, and change management processes, while driving service improvements and identifying cost-saving opportunities across your assigned business areas., * Manage IT services for assigned business areas and vendors in line with ITIL best practice.

• Lead service design and transition activities, maintaining the IT service portfolio and reviewing service impact assessments.
• Monitor and manage day-to-day vendor performance, conducting service reviews and driving improvement actions.
• Produce clear service and vendor performance reporting for stakeholders and senior management.
• Support incident, problem, change, and escalation management, ensuring business impact is understood and communicated.

• Degree-level education or equivalent experience, with ITIL v3 or ITIL 4 Foundation certification desirable.
• Significant experience in IT roles, including several years in service delivery or service management positions.
• Strong knowledge of ITIL processes, project management lifecycle, and service improvement practices.
• Excellent relationship management, communication, and stakeholder engagement skills.
• Experience working with IT vendors, operational teams, and understanding application and hardware lifecycles.

At Evri, we know we only grow if our people do too. That's why we're committed to building a truly inclusive and diverse workplace where everyone can bring - and be - their whole authentic selves. We're on a journey to better represent the customers we serve around the UK. We're committed to removing barriers and ensure that each person at Evri is valued for who they are, and what they bring to our business., Every parcel, every person, every place. Evri is the UK's biggest dedicated parcel delivery company, leading the way in creating responsible delivery experiences for everyone, everywhere. And we're doing that by offering the most convenient way to send, receive and return parcels without costing the earth. From our roots as a mail order company nearly 50 years ago, we've grown considerably over the decades - and we've had a few name changes along the way. Now, with our friendly team of 30,000+ couriers, thousands of local one-stop ParcelShops and a growing network of state-of-the-art hubs and depots, Evri provides delivery solutions for everyone. Whether it's someone sending a birthday present to a friend, a marketplace trader shipping in bulk or a major brand such as John Lewis, ASOS or Next, we work closely with diverse communities and more than 80% of the UK's top retailers to safely get parcels from A to everywhere. A lot of parcels, in fact. More than 650 million a year. And it's not just customers and retailers who trust us. We've won loads of industry awards over the years celebrating our achievements in IT, innovation, and our environmentally friendly green fleet. Evri is more than just a name. It's a statement of intent, reflecting our commitment to customers and clients. This isn't a customer service channel. For enquiries of this nature, visit evri.com.