Administrator/Team Leader

As Administration Lead you will play a key role in ensuring smooth and efficient operations by overseeing and managing all administrative functions across the organisation. Your focus will be on supporting Account Management and Service Delivery teams, implementing and distributing policies, and coordinating resources to achieve organisational objectives., · Manage day-to-day administrative operations and ensure smooth workflow.

· Develop and implement office policies and procedures.

· Distribute 'best practice' guidelines for contractor and external facing staff care.

· Coordinate meetings, travel arrangements, and internal communications.

· Oversee travel spend and ensure appropriate approvals are in place.

· Assist in budget preparation and monitor administrative expenses.

· Prepare and present reports on administrative activities to senior management.

· Identify and implement process improvements for efficiency.

· Point of call for external staff care.

Do you have experience in Time management?, Do you have a Bachelor's degree?, · Bachelor's degree in business administration or related field (or equivalent experience).

· Minimum 5 years of experience in administrative management and/or coordination.

· Proven experience in team supervision and operational coordination

· Proficiency in Microsoft Office Suite (Excel, Word, Outlook, PowerPoint) are a must.

· Strong organisational and time management skills.

· Excellent communication and interpersonal abilities.

· Problem-solving and decision-making capabilities.

· Ability to manage multiple priorities under pressure.

· Advanced Excel (desirable)

· Certified Administrative Professional (CAP) (desirable)

The Ideal Candidate

· Personable, analytical, and highly organised, with a thorough and detail-oriented approach to work

· Excellent communication skills, both written and verbal, with strong presentation and interpersonal abilities

· Collaborative team player, aligned with our group culture

· Strong attention to detail and accuracy, able to summarise information quickly, effectively and to a high quality

· Resilient and adaptable, with innovative problem-solving skills to overcome challenges

· Self-starter, proactive and reliable, with a strong commitment to achieving goals and meeting deadlines

· Exceptional documentation skills, maintaining clear and accurate records

· Calm under pressure, delivering results in demanding situations

· Experienced in CRM systems, capable of managing data accurately and efficiently

· Quick to learn new systems and processes, thriving in a fast-paced environment

· Committed to excellence, consistently delivering high standards of service and driving continuous improvement