System Ops Analyst

• Ensure 24/7 proactive system health monitoring across critical applications and infrastructure.
• Provide Level 1-5 operational support to maintain performance and meet SLAs.
• Collaborate with second- and third-line engineers, incident managers, and strategic suppliers.
• Uphold security, regulatory, and operational standards.
• Ensure the safe operation of essential national control-room systems.

About the Role: Join a dynamic team safeguarding the health and stability of a major Critical National Infrastructure (CNI) system vital for operations. As a System Operations Analyst, you'll be the first point of escalation during any system failures. Your calm demeanor, strong judgment, and clear communication will be key in high-pressure situations. Extensive training will equip you to operate independently in a control-room environment, where accuracy and situational awareness are paramount.

Training & Onboarding: Kickstart your career with a structured 9 month training program in Warwick, featuring:

• Hands-on learning from day one.
• Daily, overnight, and weekend handover procedures.
• Exposure to complex national systems and operational processes.

After training, the role shifts to Wokingham with a rotating shift pattern of 07:00-19:00 and 19:00-07:00.

A broad technical grounding is essential:

• Understanding of IT infrastructure, Linux-based systems, and Windows environments.
• Familiarity with Microsoft technologies and Wintel/Unix environments.
• Awareness of cybersecurity principles.

Cloud experience is a plus but not mandatory; exposure will be gained as the organization transitions to new technologies., * Excellent communication skills, especially under pressure.

• Confidence in engaging with suppliers and internal teams.
• Strong situational awareness and multi-tasking abilities.
• High resilience and composure during urgent issues.
• Rapid learning capacity for complex systems.
• Strong problem-solving and operational decision-making skills.

Candidate Background:

• Degree-educated (preferred) in a relevant technical field.
• Strong mix of technical skills and interpersonal communication abilities.
• Must hold or be eligible for SC Clearance.

Ready to make a significant impact in a critical environment? Join us as a System Operations Analyst and help keep essential national systems running smoothly! Apply today!