IT Service Desk Analyst

• Serve as the first point of contact for all IT-related support for the firm
• Ensure each support call (telephone, e-mail, or in person) is handled promptly, efficiently, competently, and professionally
• Provide out-of-hours support (weekends and until midnight Mondays to Fridays) on a rotational basis as part of IT 24/7 follow-the-sun support

Technologies:

• Excel
• Hardware
• Support
• ITIL
• Office 365

More:

We are a fantastic company committed to delivering top-notch IT support to our users. Our IT Service Desk Analyst plays a crucial role in maintaining our operational efficiency. We offer a hybrid working model that includes time in the office and working from home, providing a flexible work-life balance. Join our team and contribute to a thriving work environment.

• Excellent troubleshooting skills
• Demonstrable general knowledge of hardware, such as laptops (Intune) and mobiles
• Minimum of 12 months IT help desk support experience within a professional service
• Experience with core Microsoft Office 365 products: Word, Excel, PowerPoint, Outlook, and Teams
• General understanding of legal software is advantageous
• Audio/Video conference knowledge desirable
• ITIL Foundation qualification desirable