Technical Training Manager (REMOTE)

The Technical Trainer Manager will have direct impact on capability development for Thermo Fisher client services within Global Client Services and Planning by documenting processes, identifying needs, authoring and organizing training materials, including reference guides, job aids and SOPs. As part of the training team, this individual will identify and establish learning pathways designed to develop the global client services team, which are critical roles within the Clinical Trials Division. This position will collaborate with department Leaders, SMEs, and various technical trainers within PSG to create and improve the client services learning curricula in a continually evolving environment. This individual will identify best practices, skill gaps and development needed by current and future team members to create a global expertise to serve our client's needs. This role will also engage in digital learning efforts to ensure the delivery of standardized learning and development programs that are scalable and meet the business needs of our global organization

A Day in the Life:

• Author process maps, user guides, SOPs and training materials, applying technical writing best practices.

Consult and collaborate with client services Leadership and their team members to assess and identify the skills needed for global team members at all levels.

• Scope and support the design and execution of high quality and impactful learning content that supports our changing and growing organization, both in initial training and continuous learning.
• Coordinate and partner with leadership, subject matter experts and external partners in the design and delivery of program content.
• Support the identification, design and execution of new learning solutions and development pathways to include leveraging digital learning capabilities to ensure scalable and accessible global programs.
• Assess and support selection of effective delivery modalities based on topic, audience and intended outcomes. Evolve existing content to ensure that it remains relevant to our business and needs.
• Seamlessly organize and establish series of program learning modules throughout the year by creating and driving communications that engage, inform and instruct participants.
• Utilize data collection methods, analysis and target metrics to evaluate effectiveness of programs and learning solutions to drive program improvements and strategic talent results (or to meet current and future business needs).
• Handle document reviews.
• Handle multiple projects simultaneously.
• Deliver under tight deadlines.
• Follow all processes, style guides, templates, and brand guidelines.
• May involve working within a document control system.
• Build on role expectations and document best practices.
• Facilitate training program.

Do you have experience in Technical writing?, Do you have a Bachelor's degree?, * Bachelor's Degree required.

Experience

• 3-5 years of related experience preparing technical writing and documentation required.

• Experience with delivering technical trainings.

• Experience with video creation and editing using software such as Adobe Captivate, Camtasia, Articulate Storyline 360 or equivalent.

• Experience working with data to leverage metrics and analytics

• Knowledge of Pharma industry processes highly preferred.

Knowledge, Skills, Abilities

• Ability to communicate and influence across the organization; ability to prepare communication materials for both presentations and email delivery.
• Ability to apply sound learning principles, agile methods, learning technology and program management skills together in the design, development and maintenance of learning programs.
• Ability to develop program content for a global audience.
• Demonstrated ability to proactively build and maintain internal and external relationships.
• Ability to work independently and drive toward agreed timelines and deliverables.
• Outstanding organizational skills, including demonstrated ability to scope, plan and lead multiple complex learning projects and manage stakeholders.
• High level of comfort working with a variety of systems, Learning Management Systems, virtual classroom technology and 3rd party learning applications. Fluency with MS Office, especially PowerPoint and Excel.

We offer competitive remuneration, annual incentive plan bonus scheme, healthcare, and a range of employee benefits! Thermo Fisher Scientific offers employment with an innovative, forward-thinking organization, and outstanding career and development prospects. We offer an exciting company culture that stands for integrity, intensity, involvement, and innovation.

Compensation and Benefits The salary range estimated for this position based in Pennsylvania is $84,400.00-$126,550.00.

This position may also be eligible to receive a variable annual bonus based on company, team, and/or individual performance results in accordance with company policy. We offer a comprehensive Total Rewards package that our U.S. colleagues and their families can count on, which includes:

• A choice of national medical and dental plans, and a national vision plan, including health incentive programs
• Employee assistance and family support programs, including commuter benefits and tuition reimbursement
• At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy
• Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan
• Employees' Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount

We help our customers accelerate life sciences research, solve complex analytical challenges, improve patient diagnostics and increase laboratory productivity. With $1.4 billion invested annually in R&D, our collaborative and diverse teams have the resources they need to drive new discoveries and do cutting-edge research and develop important applications and tools that help millions of lives around the world.
Thermo Fisher Scientific Inc. is the world leader in serving science, with an annual revenue of approximately $40 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences research, solving complex analytical challenges, increasing productivity in their laboratories, improving patient health through diagnostics or the development and manufacture of life-changing therapies, we are here to support them. Our global team of more than 100,000+ colleagues deliver an unrivaled combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon and PPD.