IT Engineer

As a 2nd Line IT Support Engineer, you will provide technical support across hardware, software, networking and cloud-based systems, ensuring a reliable and efficient IT environment for our teams.

You will diagnose and resolve incidents, manage tickets through to resolution using HaloITSM, and work closely with our external IT partner to ensure high levels of service delivery and SLA adherence.

This is a hands-on role offering exposure to infrastructure, cloud platforms and business-critical systems, alongside opportunities to contribute to wider IT projects and improvements., * Diagnose and resolve hardware, software and network issues

• Provide remote and on-site technical support
• Manage and progress tickets through to resolution in line with SLAs
• Support Windows 10/11, Windows Server and Active Directory environments
• Administer Microsoft 365 (Exchange Online, SharePoint, Teams, Intune)
• Support networking technologies including TCP/IP, DNS, DHCP, VPNs, firewalls and WiFi
• Maintain accurate documentation and identify recurring issues for long-term improvement
• Assist with onboarding, system upgrades, migrations and IT rollouts

Do you have experience in Windows?, You will have proven experience in a 2nd Line (or similar) IT support role and be confident working across Microsoft environments and core networking technologies.

Youll bring:

• Strong knowledge of Windows desktop/server OS, Active Directory and Microsoft 365
• Solid understanding of networking fundamentals (LAN/WAN, WiFi, VPNs)
• Experience working with ticketing systems and ITIL-based processes
• Excellent troubleshooting skills with a methodical, detail-focused approach
• Strong communication skills and a customer-first mindset
• The ability to work independently and collaboratively

Desirable:

• Experience in an MSP or multi-client environment
• Knowledge of Azure / Entra ID, backup solutions, endpoint security or telephony systems
• Relevant certifications (Microsoft, CompTIA, ITIL)

Plowman Craven is a recognised leader in Geospatial Technologies, delivering highly accurate data and digital solutions that support the full asset lifecycle. Trusted by leading developers, property managers, contractors and engineering firms, we combine innovation with precision to shape the future of the built environment.We are now looking for a capable and customer-focused 2nd Line IT Support Engineer to join our IT team in Harpenden.