Senior Technical Program Manager - Retail Portfolio

This section tells you all you need to know about the position and its responsibilities, outlining everything we hope to see in a successful candidate., The Senior Technical Programme Manager will lead the end-to-end delivery of strategic programmes in the Retail Portfolio across the Checkouts domain, spanning Assisted Checkouts, Self Checkouts, and In-Store Payments. This role sits at the heart of our in-store customer experience, driving the technology vision, execution, and continuous improvement of checkout journeys used by millions of customers.

Working in close partnership with our Retail Implementation Team and Tier 1 third-party providers, the Senior TPM will orchestrate complex, multi-stakeholder initiatives that modernise and optimise our checkout estate, and support D&T wide initiatives.

The role requires strong programme leadership, and the ability to align engineering, product, operations, and external partners around a clear roadmap. All the details What's in it for you

Being a part of M&S is exactly that - playing your part to bring the magic of M&S to our customers every day. We're an inclusive, dynamic, exciting, and ever evolving business built on doing the right thing and bringing outstanding quality, value, service to every customer, whenever, wherever and however they want to shop with us., More specifically, the Senior TPM role is the embodiment of 'own it and get it done' with key responsibilities as follows:

• Lead sophisticated and multi-disciplinary initiatives/Programs of work within a Product led organisation to deliver innovative product solutions
• Closely track and lead Product/Program execution progress to deliver planned outcomes, through sync up events providing visibility and transparency on progress through appropriate cadence and tools
• Develop roadmaps and objectives and key results with Product Manager(s) and engineering teams to ensure alignment to strategic ambitions for M&S and driving a customer first mind-set in Tech
• Be responsible for and assure the technical development and release strategy, ensuring senior partners are advised and act as point of escalation for key risks and issues
• Drive proactive dependency management between Product functions or domains to confidently plan and deliver integrated solutions, Fostering a supportive and inclusive workplace culture, addressing stigma, providing guidance and raising awareness to empower and assist colleagues affected by cancer., Supporting colleagues connected to the Armed Forces, aiding their transition to civilian life, and ensuring that they thrive in the workplace.

Do you have experience in Jira?, * Experienced in Agile delivery frameworks and large-scale transformation programmes. Adapt at selecting the right framework/governance approach depending on the nature of the delivery.

• Very confident in the use of Jira and Monday.com. Adapt at using the right tooling to drive progress across teams.
• Skilled in service management, adopting a service-first approach to delivery.
• Commercially astute, with the ability to build cases and lead vendor relationships.
• Analytical problem-solver who challenges the status quo and drives innovative solutions.

Here are some of the benefits we offer that make working for M&S just that little bit more special…

• After completing your probationary period, you'll receive 20% colleague discount across all M&S products and many of our third-party brands for you and a member of your household.
• Competitive holiday entitlement with the potential to buy extra holiday days!
• Discretionary bonus schemes awarded based on how you achieve your personal objectives and our performance as a business.
• A generous Defined Contribution Pension Scheme and Life Assurance.
• A dedicated welcome to our teams with a tailored induction and a wide range of training programmes to develop your skills.
• Amazing perks and discounts via our M&S Choices portal to maximise your financial and personal wellbeing.
• Industry-leading parental, adoption and neonatal policies, providing support and flexibility for your family.
• Access to a fantastic range of wellbeing support for all colleagues including access to our 24/7 Virtual GP and PAM Assist to support you and your family.
• A charity volunteer day to support a charity or cause you're passionate about through a dedicated day away from work.

What you'll do

Using technical skills, you address constraints, improve quality, and remove development blockers. The role focuses on agile practices to drive large-scale change and build trust through reliable delivery and clear communication, following the M&S Way.

We are ambitious about the future of retail. We're redefining, innovating and leading the industry into a more conscientious, inspiring digital era. We're redefining how we work together and offering our most exciting opportunities yet. Marks & Spencer strives to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make change happen. We are committed to building diverse and representative teams, where everyone can bring their whole selves to work and be at their best. We support each other and work together to win together. If you feel you'd benefit from any support or reasonable adjustments during any stage of the recruitment process, please don't hesitate to let us know when completing your application. This information will be picked up by our team, so we can try and put steps in place to help you be at your best through this process